Lester Owen N. Perez
Customer Service Representative/ Technical
Support / SME
B73 L11 Pound St North Fairview
Quezon City, 1121
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EXPERIENCE
Why Unified - Customer Service Representative / Virtual Assistant
NOVEMBER 2023- JANUARY 2024
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I assisted new or existing customers in dropshipping through chat, email,
and phone.
IBEX GLOBAL SOLUTIONS, SHAW MANDALUYONG - Customer Service
Representative/ Social Media / Escalations / SME
DECEMBER 2021- SEPTEMBER 2023
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Handled queries from customers through Facebook, Twitter, and Instagram.
Driven emails, chat, and call concerns(inbound and outbound).
Promoted as Subject Matter Expert while being part of the Resolutions
Team(Tier 2 customer support).
US, CA, ZA, NORDICS, AU STREAMING ACCOUNT (BRITBOX).
ALORICA, ETON CENTRIS - Customer Service Representative / Tech
NOVEMBER 2020 - NOVEMBER 2021
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Managing Orders, Payments, Plans, Bills, Promotions, and process technical
troubleshooting on damaged/malfunctioning devices and more.
US Telecommunications (VERIZON).
TECH MAHINDRA, EASTWOOD CITY LIBIS- Customer Service Representative
AUGUST 2019 - FEBRUARY 2020
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Customer Support Associate in the US's biggest retail company (Voice)
(TARGET).
Online order management includes placing/replacing orders, refunds,
tracking, gift card management, scam reports, and replacements for
lost/stolen cards.
Upskilled for R3 (Second level of Support).
Upskilled for Refunds Support (Highest level of Support).
SKILLS
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Chat/Email/Phone Support
Zendesk
Intercom
Salesforce
ServiceNow
Slack
LivePerson
Evergent
Base24
Techy
Empathetic
Patient
Good to Excellent Communication Skills, both written and verbal.
Solution-Oriented
Adaptive
EDUCATION
Colegio de San Francisco Javier, Palompon, Leyte - (Senior High School)
Strand:
Humanities and Social Sciences
JUNE 2017- APRIL 2019
