With a strong foundation in global digital research, I bring expertise as a Market Research Interviewer. I conduct phone survey interviews to deliver data-driven insights. My work spans diverse sectors such as consulting, media, healthcare, and corporate industries, providing clients with a deeper understanding of customer needs, preferences, and concerns. By focusing on key markets across the Americas, Europe, and Asia-Pacific regions, I ensure culturally relevant and comprehensive data collection that supports the enhancement of products, services, and customer experiences.
Building on my ability to connect with people, I previously worked as a Customer Service Representative, where I refined my communication and problem-solving skills. In this role, I effectively addressed customer queries, processed service orders, and managed tasks such as bill payments, activations, and upgrades. By staying informed about ATT services and offers, I consistently delivered smooth and efficient customer interactions, enhancing satisfaction and loyalty.
My analytical expertise further expanded as a Data Annotator – Web/Social Media Data Evaluator, where I focused on analyzing and evaluating diverse data sets to measure the relevance and usefulness of web pages against predefined queries. Through detailed feedback and comparative analysis, I played a critical role in improving image, speech, text, and video data for machine learning and artificial intelligence applications, driving advancements in these cutting-edge technologies.
This analytical mindset seamlessly transitioned into my role as an SEO Associate / SEO QA Content Specialist, where I contributed to enhancing website visibility and driving organic traffic. By conducting keyword research, performing on-page optimization, and creating high-quality content aligned with business goals, I ensured SEO best practices were met. Additionally, I monitored website performance, resolved technical issues, and collaborated closely with the SEO Manager and team members to implement actionable insights. My efforts supported publishing impactful content across platforms, including Zendesk, blogs, and company websites, ensuring alignment with evolving industry trends.
Each role has enriched my skills and perspective, showcasing my adaptability and dedication to delivering results. Together, these experiences reflect my ability to excel in dynamic, fast-paced environments while driving meaningful impact across industries.