Since 2011, I work as a customer/technical support who communicates with customers via chat, Email and ticketing system. With enough tools, I can support clients promptly and efficiently. I'm also willing to learn new tools to properly assist customers.
I graduated with a bachelor's degree in Electronics Engineering which means I can also deal with technical or analytical issues. I can also provide support to different issues related to customer service.
I've been using various tools during my work such as Juniper and Zendesk so I'm confident that I can give a top quality support that can make customers happy and contented.