Lesly Mae Asenjo
I have been in the outsourcing industry for 5 years
and have excellent time management skills
combined with a superior knowledge of the
customer service industry. Highly competent
communicator skilled in multitasking and effectively
communicating with others.
Job Experience
Alorica, Cebu City — Content Moderator
MARCH 2021-APRIL 2022
Contact
--Mandaue City, Cebu, 6014
Skills
Adaptability
Effective Time Management
Communication
Computer Skills
Highly Organized
Critical thinking and problem solving
Managed content distribution to online
channels and social media platforms.
Used content management system to
analyze user engagement and website
traffic metrics.
Monitors content if permissible or not by
checking if there is Hate speech, CSAM,
Pornography both Child and Adult,
Terrorism, Violence, Non-consensual
Nudity, Torture, and Mutilation, including
Suicides.
Yeetiq, Cebu City— General VA / CSR
MAY 2020-APRIL 2021
Assisted with drop-shipping business,
healthcare insurance emails, and ecommerce businesses such as Shopify
Store.
Provided customers/clients with quality
assistance through phone calls, emails,
and internet chat.
Awarded as Best Customer Service 2020
Teleperformance, Cebu City — Travel
Agent / Customer Service Representative
FEBRUARY 2018 - JANUARY 2020
Booking tickets for customers.
Maintained operational proficiency in
coordinating international and domestic
travel accommodations for customers
and arranging airfare.
Supervised payments via credit and debit
cards and handled sensitive information
professionally.
Developed a loyal clientele base due to
excellent listening and research skills and
a keen understanding of travel budgets.
Modifying ticket fare manually using GDS
(Amadeus)
Education
ACLC College of Mandaue,
Mandaue City
Bachelor of Science in Business
Administration Major in Human
Resource Development Management-
On-the-Job Training Awardee
Reference
Kyrah Bartolome
(Alorica) Learning Specialist
(-
Liez Beth Evasco
(Teleperformance) Supervisor
(-
Tech Mahindra Vcustomer, Cebu City
- Customer Service Associate
AUGUST 2017- DECEMBER 2017
Seasonal Account
Maintained up-to-date knowledge of
all retail promotions and worked with
Customer Service and Product
Development departments to enhance
the overall customer experience.
Worked to achieve high customer
satisfaction rates by providing
optimal customer service and
pleasantly taking customers' orders
over the phone.
Global Empire Corporation, Cebu
Customer Service Representative
JANUARY 2017 - MAY 2017
Seasonal Flower Account
Maintained customer satisfaction with
forward-thinking strategies focused on
addressing customer needs and
resolving concerns.
Discussed promotions, products, and
anything about better and more
satisfactory service for the customer.
Clarified customer issues and
determined the root cause of problems
to resolve product or service
complaints.
Tech Mahindra Vcustomer, Cebu City
— Customer Service Associate
OCTOBER 2016- JANUARY 2017
Seasonal Retail Account
Completed customer orders with strict
adherence to delivering consistent
quality and optimizing customer
satisfaction.
Maintained up-to-date knowledge of
all retail promotions.
Researched our system for customer
inquiries, product descriptions, and
specifications.
Brought forth excellent customer
service skills and a commitment to
customer satisfaction.
