Leslie Naval

LESLIE NAVAL Virtual Sourcing Assistant CONTACT --13 Cherry Gail St., Gabriel Subdivision, Hulong Duhat, Malabon City EDUCATION Associate in Customer Service Communications University of Makati J.P. Rizal Extension, Makati City 2009 - 2011 TOOLS ICCS Ticketing System Legal Processing System Amazon Seller Central Seller Tool Kit Seller Amp SAS Keepa Google Suite (Sheets, Docs Microsoft 365 (Excel, Office, Outlook) Slack Zoom REFERENCE Mark Parker Amazon UK Business Owner | MP Books N Bits Email:-Relationship: Former client ABOUT ME Hi! I am a virtual assistant for over 3 years, I am skilled at communication and time management. I handle administrative tasks, product research, and account management for eCommerce sellers. I additionally have managed customer service, technical support, and legal accounts in the BPO industry, developing strong problem-solving skills and delivering reliable service. I thrive in fast-paced environments, multitask effectively, and am eager to contribute to a dynamic team. WORK EXPERIENCE Product Sourcing Assistant iGen Entrepreneur (MP Books N Bits) Jul 2023 - Oct 2024 Conducted product research in Online Arbitrage and Wholesale models to identify profitable items by analyzing profit margins, costs, and market competition. Compiled and analyzed product data, accurately documenting deals found in Google sheets. Managed inventory by adding, closing, and deleting product listings as necessary. Launched promotional campaigns to enhance conversions and drive traffic to product listings. Maintained accurate records of cases filed, including correspondence, outcomes, and reimbursements. Managed email communications and obtained invoices from suppliers. Monitored seller account performance, resolving stranded inventory issues and processing removal orders when necessary. Ensured accurate pricing and maintained up-to-date costs of goods to remain competitive in the market. TRAINING iGen Entrepreneur Product Sourcing June 2023 Product research to identify profitable products by understanding market trends using Keepa and SAS. Analyzing sales data, pricing trends, and market demand to make data-driven decisions. Using Google Spreadsheets for organizing and analyzing large datasets. Competitive analysis to assess competitors, including analyzing their product listings, pricing strategies and customer reviews. Understanding key financial concepts such as profit margins and return on investments (ROI) for making informed decisions and assessing profitability. AVA Elites PH Advanced Product Research Strategy Aug - Oct 2023 Deep-dive and in-depth knowledge of Keepa such as: Historical data analysis to forecast future pricing trends and identify potential profitable opportunities. Navigating Keepa’s user interface, including understanding all the features and settings available. Various strategies and methods on how or where to source products. Learning the basics of PayPer-Click (PPC). How to structure a campaign, and how to set budgets and costs effectively. Client Support Specialist Global Strategic Business Process Solutions Mar 2013 - Feb 2015 Collected and organized various data, including bills, client information, financial statements, invoices, and receipts. Tracked and maintained records of received data and source documents. Prepared and sorted source documents, identifying and interpreting data for entry. Compared entered data with source documents to ensure accuracy and completeness. Organized storage systems to streamline data retrieval and management. Addressed and corrected data inconsistencies to maintain accuracy. Compiled, sorted, and verified the accuracy of data before entry, ensuring proper organization. Filed or routed source documents after data entry by creating folders and directing them to the appropriate department. Responded to queries regarding data or errors in the system. Assisted in training new employees as requested. Customer Service Agent Foundever (Sykes Asia Inc.) Apr 2012 - Feb 2013 Maintained the customer database by entering updated information accurately. Entered data directly and ensured precision in all entries. Processed customer account source documents, reviewing data for discrepancies and deficiencies. Inputted numeric customer data into the client’s database, ensuring correct formatting and accuracy. Technical Support Representative TechMahindra Ltd. Jun 2011 - Jan 2012 Identified, investigated, and resolved users’ internet connectivity issues. Supported inbound calls and other communications, addressing user inquiries related to internet connectivity and related concerns. Consulted with users to determine the steps taken and procedures followed to identify and resolve issues. Guided users through diagnostic and troubleshooting processes, utilizing diagnostic tools, software, and verbal instructions as needed. Ensured customer requests were handled promptly and appropriately, meeting service expectations. Updated and followed up on tickets after each call to ensure timely resolution and closure. Collaborated with team members to research and resolve technical issues effectively. Arranged on-site service through a ticketing system or hardware vendors to repair or check an area’s NAP box. Utilized various client-based tools and applications for customer management and service delivery.