Leslie Anne Yao

Leslie Anne Yao-Chuco Makati, Philippines-, - PROFILE Total Experience (Years and Month ) Current Company Experience (Years and Month ) 5 years 3 months 17 years Current Job Title Solutions Expert Time Role months Visa / Work permit Philippines Validity Date of Visa / Work Permit N/A Willing to Relocate Yes / No Willing to Travel Yes (up to 30%) / No in Current Leslie has more than 15 years’ experience in SAP FICO along with knowledge in SAP ABAP, FM and PS. She has been part of several implementation and roll-out projects as well as support engagements across Asia, Australia, Europe and Americas. Across these projects, she has been exposed to various industries including Retail, Manufacturing, Real Estate, Telecommunications, Energy, Utilities, Oil and Gas etc. Throughout the years of her experience, she has been able to act as a functional team lead for around 40 resources handling them administratively as well as their technical growth and trainings. In addition, she was able to act as a Service Delivery Manager for several Local Accounts with more than 15 technical and functional resources. Additionally, she also took on the role as the Offering Solutions Architect for the Applications Global Delivery Philippines (Apps GD PH) Solutioning Team handling both projects and AMS deals and acting as the Subject Matter Expert (SME) for SAP FICO/PS related deals as needed. At the onset of her stay with SAP, she is acting as the Solution Engineer for Finance handling end to end Presales Activities like conducting discovery workshops, providing solutions demonstration, executive presentations, POCs and follow up meetings/discussion. She also provides support to the end to end RFx process from answering compliance worksheets, response documents and the like. She also acts as a Solution Captain for engagements requiring complex and multiple solutions but does not have an Industry Business Analyst assigned. Throughout her stay in this role, she has been involved in handling Presales Activities for Finance Solutions covering Public Cloud , Private Cloud and On-Premise. During this short stint, Leslie has received several commendations and appreciate awards from her peers and internal customers alike. After 1 year and 2 months in SAP, she moved to become a Solutions Engineer specifically handling S/4HANA Public Cloud. Aside from performing the abovementioned roles she is previously doing as Solutions Engineer for Finance, she needs to get up to speed to the quarterly changes and innovations of the Public Cloud product mainly focusing on Finance but also helping her team mates out on other Technical Areas to cover gaps and client impediments. She is also tasked to handle deals which involves Private Cloud and On-Premise products during her free time since she is very much familiar with these product stacks from her previous role. Even though this is not included in her R&R and KPI, she willingly provides her expertise and time in order to Revision Date: October 6, 2021 win business for SAP regardless of the product. Additionally, she also makes sure that she continually learns to keep herself up to speed with the latest innovations about the product by watching videos, reading Help, attending workshops and online trainings. Currently, he acts as the Global Business Development Expert for Products under the Office of the CFO Portfolio handling Regional support, Demand Generation, Solution Enablement for both Presales and Partners as needed. SKILLS Top Skills (Technical / Non Technical skills) • Solutions Engineer (Product) - ~5years • Solutioning and Presales (Services) – 5 years • SAP Financials and Controlling 15+ years • SAP Project Systems – 2 years • SAP ABAP Development – 1.5 years • SAP Funds Management – 0.5 year Key Roles Performed • Solutions Engineer Finance - ~2year • Presales and Solutioning Consultant – 5 years • SAP Functional and Technical Consultant – 10+ years • Functional Team Lead – 3 years • Service Delivery Manager – 1 year Industry Experience • Retail – 1 year • Real Estate – 1.5 years • Telecommunications – 3 years • Energy – 2 years • Utilities – 0.5 year • Oil and Gas – 1 year • Manufacturing – 10+ years CERTIFICATIONS (Professional Activities, Certifications, and Training Attended) • SAP Managerial and Financial Consultant – 2007 Revision Date: October 6, 2021 PROFESSIONAL WORK EXPERIENCE SAP Philippines Inc. S4HANA Cloud Solutions Expert June 2018 to Present January 2022 to Present • Conduct Deal reviews -- checks the technical feasibility of the solution against the initial customer requirements, provides inputs like process changes, workarounds and possible extensibility on areas where the current product does not support the customer request • Provides inputs and business cases to product development on the areas that could be developed for the next release of the product based on the market and industry needs in the field • Conducts Product Related Trainings to update Presales and Regional Teams on the current and future roadmap on the product • Provides technical demonstration on the product functionality as requested Business Development Expert August 2021 to December 2021 • Drive interaction and scaling with the regions • Align field organizations for effective Product Go-to-Market Strategy execution • Provide guidance on the positioning of the solution and act as the feedback channel for the field and the partners • Capture and take note of any actual field execution challenges and questions and provide responses to it • Support strategic customer accounts and presentations S/4HANA Cloud Solutions Engineer • • • • • • August 2019 to July 2021 Support deals by composing and delivering superior sales presentations covering S/4HANA Cloud and partner software solutions to prospective customer audiences. Prepare and deliver software demonstrations, Proof of Concepts, and presentations in support of sales cycles. Conduct detailed discovery assessment workshops with representatives from the prospective customer in order to build relationships with the customer and understand their unique needs and its fitment with the product. Support RFx completion in support of customer proposals. Act as a Solution Captain and lead the Presales colleagues in one complex solution which require multiple Presales participates to support a successful customer presentation for instances where an Industry Business Expert is not available for the deal. Assist the Market Unit Presales Team on deals involving S/4HANA Public Cloud in the APJ Region. Conduct multiplier sessions on quarterly product updates for internal SAP colleagues and partners. Revision Date: October 6, 2021 • • • • Support demand generation events like One-to-One with the AEs, product update with multiple partners or selected industry customers in order to gain pipeline for the solution. Collaborate and help the Services Team gain pipeline as well on customer opportunities. Provide inputs to product management based on customer inputs and own testing for future release improvements. Provide post-sale support to the customer and partners to ensure smooth transition and implementation of the licenses sold. Alongside, recommend any additional BOM requirements as upsell depending on the whitespace/s found during/prior to the implementation. Solutions Engineer - Finance June 2018 to July 2019 • Possesses Advanced knowledge of SAP and partner software solutions for the Finance Sales bag and participates in sales cycles as a member of the virtual account team to provide support to the Sales Strategy for the Account. • Interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, POCs, executive presentations and follow-up discussions. • Support RFx completion by answering compliance worksheets and providing solution writeups. • Able to lead as a Solution Captain when deals require complex solutions and require multiple presales participates to support a successful customer presentation or demo especially for deals without an Industry Business Expert assigned. • • Support one-to-many sales and marketing events on-site like AIS and IntheBlack. Lead & support Design Thinking workshops to promote new and innovative solutions for customers and prospects. Collaborate with the sales team to identify whitespace opportunities at accounts as required. Provided support for all Finance related products on all deployment options available whether Public Cloud (MTE), Private Cloud (STE/Hyperscaler) and On-Premise (Customer’s own Infra and BYOL to their own Cloud provider). • • DXC Technology/Previously Hewlett Packard Enterprise Presales and Solutioning Apr 2016 to June 2018 Apr 2016 to June 2018 • Responsible for creating both Project and AMS Solutions including Costing, Proposals, Demo Systems and other needed Collaterals for the Pursuit • Worked on Pursuits from Asia, EMEA and Americas as detailed below: o Asia: ▪ Globe Telecommunications AMS – Solutions Designer ▪ Unilab Change Request – Solutions Lead ▪ FEO AMS – Solutions Co-Lead ▪ SM Retail Cloud Migration Assessment – Finance Subject Matter Expert ▪ Tokyo Chemicals Industry Hybris Commerce Deep Dive – Solutions Lead ▪ TC Pharma S4 HANA Reimplementation – Solutions Lead ▪ Dystar S4 HANA Reimplementation for 31 company codes – CoSolutioning Lead Revision Date: October 6, 2021 ▪ o o DOLE Asia Pacific Ltd. S4 HANA Implementation for 50+ company codes – Solutions Co-Lead EMEA: ▪ Synthos Greenfield S4 HANA Implementation – Solutions Designer ▪ Yara Hosting and AMS – Solutions Designer ▪ IPIC S4 HANA Implementation and POC – S4 Finance Subject Matter Expert ▪ Generali AMS – Solutions Lead ▪ PostNord ECC System Consolidation– Solutions Co-Lead ▪ Nokia-ALU AMS – Solutions Designer ▪ Heineken Work Migration – Solutions Lead AMS: ▪ Good Year – Solutions Lead FICO Subject Matter Expert Apr 2016 to June 2018 • Involved in providing technical details in order to complete the proposal • Involved in sandbox configuration as required for pursuit demo Transformation Standards and Automation Consultant Jan 2017 to Sept 2017 • Involved in the data gathering, qualifying and assessment of accounts for productivity levers • Responsible for creating the solution and business case including the transition plan, automation plan, and planned FTE walk • Responsible for securing approval for the said business case as well as transitioning to the respective Delivery teams for actual execution. IDS for Leveraged Delivery Component Owner Jul 2016 to Dec 2016 • Responsible for creating IDS collaterals and standardized models and guidelines to be used for Leveraged Delivery • Supports the IDS Project Manager in providing the details (i.e. TCV, FTE and status) reg. Leveraged Delivery Accounts for reporting purposes • Ensuring that all deliverables for the quarter are worked on and completed • Involved in the planning for the next Fiscal Year Deliverables Previous Relevant Work Experience Fujitsu Philippines Inc. SAP FICO Consultant, Presales Lead and Service Delivery Manager Revision Date: October 6, 2021 May 2014 – Apr 2016 • Worked mainly as a Service Delivery Manager assigned to handle delivery of services to a Real Estate and a Telecommunications Account. The work involves making sure that tasks are rendered with quality and within SLA, also includes providing weekly and monthly updates of tickets and baseload consumption to the client, as well as handling any concerns of the client and making sure that these concerns regarding delivery are addressed in a timely manner. • On top of being an SDM, she also handles all Presales Activities for the Application Management Team from Requirements Gathering, Prototyping, Costing and Proposal Creation. She also works closely with the Account Manager to make sure that all requirements of the client are addressed in the proposal and/or prototype provided. • Aside from that, she also works as a Technical Escalation of all FICO consultants assigned to the AMS team for issues that require technical design inputs as well as SAP best practice expertise. Also, she still works as a SAP FICO, PS and TRM consultant who is performing support on issues raised by customers both local and foreign. Clients and tasks as a consultant are similar to the previous role since the role currently being performed is a hybrid of all three (3) roles. Fujitsu Enterprise Solutions Philippines Inc. Jun 2010 – Apr 2014 SAP FICO Consultant, and Team Leader • Worked mainly as an SAP-FICO support consultant assigned to perform support on issues raised where analysis, solution recommendation, solution design, configuration, and development as well as creation of the necessary documentation is being performed. • On top of being a Functional Consultant, she administratively leads a team of more than twenty (20) resources and also manages any technical escalations. She also closely monitors the workload of more than ten (10) resources that comprises of FICO, Netweaver, HCM and ABAP consultants. She is also tasks to act as the Service Delivery Manager for a Telecommunications Account to ensure the timely and quality delivery of 4 resources dedicatedly assigned to them. • Worked on numerous tickets involving configuration and custom programs for General Ledger, Accounts Payable, Account Receivable, Asset Accounting, Project Systems, Profitability Analysis, and Controlling as well as Treasury and Risk Management. • Also worked on tickets involving integration with other modules mostly MM and SD. • Involved in different mini-projects in order to automate the processes by creating upload programs and/or recommending solutions in order to hasten the work process and ensure business efficiency. • Involved as a functional resource in developing numerous ABAP programs wherein requirements gathering, change specifications creation, testing, and documentation is being performed. • Also worked on process improvements like creation of documentation in order to ensure efficiency on necessary communication, update and tracking of tickets. • Conducts training to end-users with regards to FICO and Project Systems processes and proposes improvement areas for them as well. Revision Date: October 6, 2021 • Works as a functional team leader who assigns tickets to the support consultants ensuring that work load is balanced amongst all resources. • Also involved in several Pre-Sales work involving Analysis of current state and issues and providing initial process improvement documentation as well as solution proposal, presentation, mock-up and recommendation for the client • Also responsible for ensuring the quality of deliverables of the team and discusses with customers if there are issues with the timeliness and correctness of the whole team’s output. • Acts as the last level of support handling all technical escalations from the team where it is resolved or escalated to the technical leads depending on the problem area. • Closely monitors the workload of four (4) time and material resources assigned to a Telecommunications Client and acts as technical and administrative escalation for the resources ensuring that the client expectations are met. Supply Chain Consulting Philippines Inc. Jun 2008 – Mar 2010 SAP FICO Consultant • Worked mainly as an SAP-FICO functional consultant assigned to perform project implementations and ongoing support where system analysis, solution design, configuration, support and documentation are being performed. Hewlett Packard Asia Pacific, Ltd. Mar 2006 – Jun 2008 Product IT Resource • Worked mainly as a Technical owner, designer and Developer for Product Cost Controlling and Controlling Profitability Analysis related ABAP programs. Also worked as ECC6.0 Global Upgrade SPOC, wherein solutions are provided to issues encountered during the Upgrade from 4.5B to ECC6.0 for both Product Cost Controlling and COPA. • Created CMMI-compliant functional and technical documentations for all developments made. • Developed, modified, tested and supported all ABAP programs assigned. • ABAP work products produced and features used include Standard ABAP Report, BDC, Function Module with RFC, ALV Reports, Download to Excel or Unix, external Email Functionality, etc. • Issues that have been addressed during the upgrade involve Custom ABAP Program Issues, Report Writer, OSS Note Application, User Exit Revision, Configuration Changes (like Account Determination, Substitution, Validation, Settlement, etc.), Master Data Setup Check (like Material Master, Recipe, BOM, etc), Basic Idoc Issues, etc. MSA/SRAP BE/IT Resource • Worked mainly as an IT resource for SAP FICO project implementations, primarily assigned in Controlling wherein creation of master data, configuration set-ups, and issue Revision Date: October 6, 2021 resolution is performed. Also worked as a business resource where gathering of business requirements, documentation, testing, and migration activities are performed. • Creation of master data, configuration set-ups, and issue resolution is performed mainly for Cost Center Accounting, Profit Center Accounting, and Internal Orders Accounting. • Involved in the gathering of business requirements, testing, documentation and migration of legacy system data for 4 regional projects. • Created and configured the basic set-up of 10 Company Codes following the Global Design for the Back-Office Legal Entity Factory in Europe. EDUCATION De La Salle University Manila, Philippines Bachelor of Science in Computer Science specializing in Instructional Systems Technology Magna Cum Laude- St. Stephen’s High School High School Diploma Honorable Mention- LANGUAGES (Proficiency from 1-5 with 5 being the highest) English – Oral (5); Written (5) Filipino – Oral (5); Written (5) Mandarin – Oral (3); Written (2) Fookien – Oral (4); Written (1) Revision Date: October 6, 2021 Manila, Philippines