Leslie Anne Rica Alamin

Leslie Anne Rica Alamin 662 Arsenia Drive Caloocan, Metro Manila, 1421 -- Summary I have around 10 years of working experience as a data entry specialists, customer support representative, sales expert, technical support representative, events representative, billing specialist, project manager, property manager, case manager and team leader in the Biggest BPO companies in the Philippines. Most of the accounts I handled were US, Canadian, Australian and European accounts. I have developed the mastery and expertise in product and sales as well as providing after-sales support to my clients. I am looking for a home-based opportunity that will help me grow professionally. Education Far Eastern University Bachelor of Science and Business Administration Major in Business Management Manila, Metro Manila Graduated February 2009 Employment History Grandteq Industrial Steel, Inc. Sales Staff Quezon City, Metro Manila February 2009 - February 2010 Answering calls from customers with inquiries, doing outbound calls to offer special steel products and services, monitoring sales activity, data encoding and inventory, preparing job orders, scheduling delivery. Teletech - Novaliches Team Leader Quezon City, Metro Manila March 2010 - May 2012 I worked for AAPT/ iiNet- one of the largest TELCO in Australia. Started as a Customer Service Representative for 6 months, responsible for all customer inquiries in multiple departments such as billing, customer service, technical support and sales. After 6 months, I got promoted as Team Leader. Teleperformance Fairview Universal Agent Quezon City,, Metro Manila May 2012 - June 2013 I worked for TELSTRA- largest TELCO in Australia. I was responsible in all customer's inquiries and provide resolution to all customer's issues. Answer billing, technical, and account's product related questions . Up selling home phone, mobile and broadband to existing consumers. Provide customer Satisfaction. VXI Sales Expert Quezon City, Metro Manila May 2013 - October 2014 I worked for DIRECTTv- one of the largest Cable TV provider in the US. Take inbound sales calls and make outgoing calls, dial warm and cold leads to offer cable TV packages and upsell channels. Teleperformance Fairview Technical Support Quezon City,, Metro Manila October 2014 - April 2015 I worked for AT&T UVERSE. Answer all customer's inquiries relating to technical issues. Perform troubleshooting steps to resolve customer's issues about the broadband, home phone, and mobile. Sykes Asia, Inc. Outbound Sales Representative Pasig, Metro Manila April 2015 - September 2016 I worked for Virgin Media UK- Largest TELCO in the United Kingdom. Cold calling new customers to offer home phone, broadband, mobile, tv. Cross selling to existing customers and offer upgrades for their products and services Acquire BPO Outbound Sales Representative Pasig, Metro Manila September 2016 - January 2017 I worked for PLATINUM HOLIDAY CLUB - membership club in Australia. Cold calling customers and offer membership for a travel club account. Total Peripherals Group Product Specialist , Metro Manila January 2017 - August 2017 Calling customers to offer National Broadband Network, ADSL and homephone to customers in Australia. Teledirect Philippines (Outsourced Contact Centre in Manila, Philippines) Pasig, Metro Manila August 2017 - December 2018 Case Manager I was a Case Manager for AIRBNB in North American Region. SoCameras Virtual Assistant | UPWORK Brighton, England September 2017 - September 2017 Freelancer. Work at Home. Trim.com Bill Negotiator | UPWORK Los Angeles, California September 2017 - December 2017 FREELANCER. Work at Home. Funoni inc. Events Representative | UPWORK San Francisco, California October 2017 - February 2018 FREELANCER. Work at Home. Tagvenue Limited January 2019 - February 2019 Sales Representative | UPWORK FREELANCER. Work at Home SPARETECH GmbH Data Entry Specialist | UPWORK Stuttgart, Baden-Württemberg January 2019 - February 2019 FREELANCER. Work at Home. Amrada Project Manager | UPWORK Detroit, Michigan January 2019 - February 2019 FREELANCER. Work at Home. Professional Skills MS Excel Data Entry Customer Service Sales Chat Support Web Research Technical Support Expert Expert Expert Expert Expert Expert Expert Hobbies & Interests I love music and sports. Languages English Tagalog Fluent Native Tests English Spelling Test U.S. Version Freelance 4.90 out of 5 Outbound Sales Skills Test 4.5 out of 5 Freelance