Leslie A. Salinas

Leslie A. Salinas Purok Mabinuligon, Barangay Zone 4-A, Talisay City ,Neg. Occ Mobile No:- /- Email- Objective: To be connected with a dynamic established company wherein my skills and abilities can be tapped and maximized effectively. A position in any assignment that will enhance my professional growth and that suite my qualification. Employment Record: IQOR INC – January 9, 2024 – Up to the present Chat Support Representative (assisting 2 chat window) - Assisting customer to activate their prepaid sim card to their phone - assisting in activating E-sim - Checking customer bill and charges - Assisting customer how to connect their phone to the internet - Resolving customer issue with their phone and internet FOCUS DIRECT INC. – November 1,2021 – October 11,2023 Customer Service Representative for a Cruise Ship company - Answering incoming call and assisting customer booked a cruise using their casino complimentary cruise offer - Handling complaints of guest particularly with guest casino complimentary cruise offer - Taking orders and promoting products and services. Case Manager for a Solar Company - Handling escalation calls - Processing customer complaints about their solar panels - Making reports for customer to check if they are saving money with their solar panels Support Line for a Solar company - Answering incoming calls and assisting new agents on all the process - Walking agent through on the knowledge chart on what process they should follow IQOR INC – March 7,2019 – February 29, 2021 Customer Service Representative - Answering incoming calls and assisting customer to activate their prepaid simcard to their phone - Checking customer account balance - Assisting customer how to connect their phone to the internet - Resolving customer issue with their phone and internet TEETECH BACOLOD – Sept 5, 2012 - July 2,2018 Technical Support Representative - Resolving network issues. Installing and configuring hardware and software - Speaking to customers to quickly get to the root of their problem. - Talking customers through a series of actions to resolve a problem. MEC ELECTRICAL PHIL. CORPORATION – October 3 – November 29 ,2008 Production Operator - Assembling an uninterruptible power supply machine HRD(S) PTE., LTD - March 25 – August 26,2008 Office Staff - Encoding and editing lay out of house plan using AutoCAD drawing Education Background Vocational Coarse taken Name of School Year Graduated : : : Contact Center Services NC II NOLITC February 10,2012 Coarse taken Name of school Year Graduated : : : Basic Computer ICT Training Center January 30, 2006 Coarse taken Name of School : : Food Technology (AIT) Carlos A. Hilado Memorial State College High School: Name of School : Rafael B. Lacson Memorial High School Year Covered: 2000 – 2004 Elementary: Name of School : Carlos A. Hilado Memorial State College Year Covered: 1994 – 2000 College Education Skills Personal Data Age Birthday Religion Civil Status Number of Children : : : : : 38 Years Old May 19, 1987 Roman Catholic Married 3 ______________________ Leslie A. Salinas Applicant