Lesley Okoro

I am an entry-level, customer-focused support professional and Virtual Assistant with structured training in customer service, business support, and remote operations. I help businesses stay organized, responsive, and efficient by handling customer inquiries, administrative tasks, and day-to-day support with accuracy and professionalism.

I have experience supporting customers through email, chat-style communication, and structured workflows, ensuring inquiries are handled promptly and documented correctly. I am comfortable managing repetitive tasks, updating records, organizing information, and following established processes while maintaining a high level of attention to detail.

My background includes customer service and business support training where I developed strong communication skills, issue resolution techniques, and the ability to work independently in remote environments. I understand the importance of clear documentation, meeting service expectations, and maintaining a professional and empathetic tone when interacting with clients or customers.

I am tech-savvy and quick to learn new tools, including CRM systems, task management platforms, and documentation tools. I have hands-on experience with Microsoft Excel, Google Workspace, email management, and online research, and I am comfortable adapting to new systems as required.

As a Virtual Assistant, I can support tasks such as:

• Customer service and client communication

• CRM updates and basic data entry

• Email and calendar support

• Documentation and record keeping

• Task coordination and follow-ups

• General administrative and remote support

I am reliable, organized, and proactive, with a strong work ethic and the ability to manage tasks independently. I am seeking remote opportunities where I can provide consistent support, grow my skills, and contribute to efficient business operations.