Lerma Carbon

LERMA L. CARBON Cel. No. -th St. Lakandula Mabalacat Pampanga OBJECTIVES: To join a company in providing quality service and progress. QUALIFICATIONS & EXPERIENCES: Sunrise Holiday Mansion (www.sunrise.com.ph) Sunverde Hotel and Resorts Inc. Operations Manager April 16, 2015-up to Jan. 15, 2017  Directly reports to Owners and Managing Director of the Corporation.  Coordinate with Head Office department such as Human Resource for manpower request and concerns, Accounting Office for budgets and expense reports, Building Admin for needed rectification of rooms and others and Purchasing Department for materials needed of Operations.  Meet with Supervisors and/or OIC’s for improvement on delivery of service.  Meet and provide orientation to staff and on-calls before and after delivery of service most especially during function/events.  Monitor and provide instruction to departments, Front Office, Maintenance, Housekeeping, F&B service, Kitchen and Admin. Office on its day to day operations.  Review and approve food costing of F&B Production on menu requested of function including ala carte menus.  Responsible in delivering customer service to functions, timeshare members and condotel guests.  Ensures that building maintenance is accomplished and coordinates immediately with Purchasing for materials needed.  Responsible that monthly target sales is meant and submit proposal to increase sales (i.e. promos, freebies, discounts)  Coordinate with Sales for walk-in function inquiry as well as requirements of function/events.  Final approval of guests requests depending on hotel policies, Valentino’s Hotel (www.valentinoshotel.com) Masterclass Inn & Resort Inc. Hotel Manager June 29, 2009 – June 30, 2014 Responsible in organizing all Administrative and Operations department of the hotel. Responsible in upgrading the existing Hotel System of Front Desk Office. Directly reports to Owner and/or President of Corporation. Responsible in giving proper orientation to staff of inventory procedures to account all items purchased by the hotel for proper monitoring and log.  Responsible in assisting Front Desk Clerks and perform same task as reliever from their scheduled day off.     Page 1 of 4  Making sure that stocks are properly monitored and requested for purchase if needed.  Preparing and planning for marketing strategies for the hotel to be known thru advertisements.  Assist Owner for the need to improve and upgrade for additional income of the hotel.  Communicate with guest/s for any comments and/or suggestions, concerns pertaining their stay in the hotel.  Provide immediate decision for guest/s concern for customer satisfaction. The Lexus Landholdings Group, Inc. The Lexus Hotel/Condos (www.thelexushotel.com) Sales Staff November 28, 2008 – June 19, 2009  Responsible in assisting walk-in inquiries at the model unit  Responsible in reporting to sales manager of inquiries for the day either by e-mails and/or walk-ins.  Directly reports to Chairman and Sales Manager.  Responsible in sending updates to prospect clients and clients of the Lexus Hotel/Condos.  Responsible in giving orientation and pre-signing of documents upon reservation to customers/clients.  Prepares and sends correspondence as necessary to be sign by the board of directors and/or chairman of the company. Masaito Dev’t. Corporation Brentwood Village Sales Admin. Asst. June 05, 2006 – November 28, 2008  Responsible in assisting sales agent and/or brokers of property closing for the day.  Responsible in reporting to head office sales for the day and prepare report total sales for the month and/or year.  Directly reports to Sales Operating Officer (SOO) and Sales Manager.  Prepare sample computation and payment sheet for sales agent and/or brokers use.  Assists cashier on payment schedule of buyers.  Responsible in giving orientation and pre-signing of documents upon reservation.  Responsible in coordinating with sales agent and/or buyers of requirements submittal schecdule. Epixtar Inc. Call Center Representative Sept. 2005-Feb. 2006  Assigned at outbound calls for VISA card pre-qualified customers in the U.S.A  Report to the Sales Manager of closing sale for everyday transactions. Page 2 of 4 Raytheon Ebasco Overseas Ltd. Executive Secretary Office of the Project and Site Managers Project: “$750 Million World Class San Roque Multipurpose Project” (Main Dam, Spillway, Powerhouse, Tunnels and Shafts) May 15, 1998 to July 28, 2004  Coordinate with both Project and Site Manager regarding reports, letters, etc…  Coordinate with Field Managers/Superintendents to submit reports for the Project and Site Managers.  Provide manpower updates to field personnel and HR office.  Arrange/schedule meetings for Project and Site Managers.  Prepare and produce copies of letters/documents needed by the project.  Prepare and finalize correspondence to submit to the Client.  Communicate with client with regards to updates and/or problems that occurred in the project.  Prepare and release minutes of the meeting. A.P. Canlas & Associates Clerk/Secretary Office of the Project Manager Project: Philippine Centennial Exposition Freedom Ring Project (EXPO PILIPINO) February 1997 to March 1998        Report and coordinate to the Project Manager. Gather data/information from Field Engineers for report accomplishment. Receive phone calls and fax for the company. Prepare and finalize correspondence to the Client. Finalize daily and monthly report. Arrange/schedule meetings for Project Manager. Prepare and release minutes of the meeting. Mega Computer College Instructress Computer Secretarial Department May 1995 to January 1997 Systems Plus Computer Institute Sub-Teacher/Tutorial Instructress Computer Secretarial Department / Basic Computer Operation April 1992 to May 1995 Systems Plus Computer Institute Front Desk Clerk Sales/Marketing Department February 1992 to April 1992 Page 3 of 4 EDUCATIONAL BACKGROUND: ELEMENTARY : SECONDARY : COLLEGE : Lakandula Elementary School Lakandula, Mabalacat Pampanga (Philippines) 1990 Angeles University Foundation 1992 Associate Degree in Computer Secretarial Systems Plus Computer Institute Balibago, Angeles City (Philipppines) 1994 PERSONAL DATA: Nickname : MAC Birthday : February 18, 1976 Civil Status : Married Citizenship : Filipino Language / Dialect can speak and write: English, Filipino Person to be contacted in case of emergency: Mr. Mervin O. Carbon Tel. No. :- Address : 851 18th St. Lakandula Mabalacat Pampanga (Philippines) Skills : Computer literate, knowledge in hardware and software installation, knowledge in computer networking, internet surfer, expert in Word and Excel. I hereby certify that all the above informations are true and correct. LERMA L. CARBON Applicant Page 4 of 4