Lerika Fern S Beley

Lerika Fern S Beley Career Objective Dedicated professional with strong foundation in customer support, data management, and training coordination looking to advance technical skills through exposure to new platforms and software systems while applying established expertise in stakeholder relations and process improvement. Work Experience JLL Business Services 2015 – Present Senior Analyst – Business Support, Data Quality and Data Governance • • • • • • Serves as the primary point of contact and support for internal and external stakeholders regarding operational issues Oversee the overall performance, integrity, and security of database/platform tools Ensures proper system utilization and configuration to meet internal and client objectives Coordinates and delivers comprehensive training programs, including new user onboarding, advanced user instruction, and feature updates for account and client staff Develop and implement data literacy training initiatives for team members and clients Provides responsive support to account team users, addressing general inquiries and system-related requests Property Service Coordinator • • • • • Analyze client needs and implement strategic solutions to ensure superior customer satisfaction Efficiently resolve customer concerns through strategic coordination and innovative problem-solving Optimize vendor costs in accordance with established service provider guidelines Oversee work order lifecycle, ensuring timely completion and delivery Manage invoice processing and payment coordination with AP, addressing vendor inquiries promptly Outcomes Health Information Solutions (Change Healthcare) 2013 – 2015 Onsite Scheduler Specialist • • Schedule field jobs accurately, ensuring verification of each appointment’s required information. Maintain an organized rotation of all work orders to ensure prioritization and generate daily productivity reports. Chart Retrieval Specialist • • Execute outbound call campaigns to acquire medical records within strict project deadlines Resolve data issues including missing records and incorrect demographic information Education Tertiary STI Global City BS Hotel and Restaurant Management- Mapua Institute of Technology BS Multimedia Arts and Sciences- Secondary St Paul College, Pasig- Primary St Paul College, Pasig-