Leovhena Xena Calusayan

LEOVHENA XENA CALUSAYAN VIRTUAL ASSISTANT About Me A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. Contact Education JUNE 2013 - 2017 STI COLLEGE SURIGAO Bachelor of Science in HOTEL and RESTAURANT Management --Surigao City, Philippines Skills E-mail handling and Email inbox optimization Customer Service & Chat Support Lead Generation & Email Outreach Insurance Verification Administrative Support Social Media & Online Shop Management Event Coordination Payment Processing & Financial Transactions MS Office (Word, Excel, PowerPoint, Outlook) E-commerce support via Shopify Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides Calendar & Meeting Scheduling Attention to detail Language Problem-Solving Data entry English Filipino Language English Filipino June 2009 - 2013 NORTHEASTERN MINDANAO COLLEGES High School Diploma Work Experience December 2024- Present CHAT SUPPORT VIRTUAL ASSISTANT/ THE LACHRYME Respond to customer inquiries via email and chat. Assist customers with order placement, modifications, and cancellations. Process online orders thru shopify and ensure timely fulfillment. Coordinate with florists and delivery services. Maintain customer database and order records. Managed email communication and maintained organized records of client interactions. Maintain customer satisfaction through professional and prompt communication. June 2021 - Present OWNER/ MANAGER Small food Online Business July 2024February 2025 VIRTUAL ASSISTANT/ RPM VIRTUAL OUTSOURCING Part-time task Researched and compiled lists of potential clients in targeted markets Gather lead Information. Conducted outreach via phone , for Dental insurance verification and market research. Managed and updated CRM systems with lead information, ensuring accurate tracking and follow-up Taking task in making Graphic Design Poster, Blog post, and Instagram reels/video June 2023- October 2023 SEASONAL RETAIL CASHIER DIGILIFE GADGETS & DEVICES- CIGNAL TV Greeting customers and providing friendly service. Scanning items and processing customer purchases accurately. Handling cash and other forms of payment. Issuing receipts, refunds, or change to customers. Answering customer questions and resolving complaints. Locating and contacting debtors to inquire their payment status. Ensuring the checkout area is tidy and stocked with necessary supplies. Balancing the cash drawer at the end of each shift. Conducting administrative task assigned by the supervisor. Monitor and process incoming orders through the online platform, ensuring timely and accurate fulfillment Ensuring cooked food to have quality food to served in the customers Keep track of inventory levels, update product availability online, and coordinate restocking as needed. Coordinate in-house deliveries, ensuring customers receive their orders on time. Develop and post engaging content for social media platforms in Facebook Meta page to promote products and special offers. Respond to comments and messages, engage with followers, and grow the online community. Design graphic poster, images of menu availability to increase sales. May 2018 - September 2019 FRONT OFFICE TEAM LEADER Capitol Central Hotel & Suites Leading and supervising front desk staff, including scheduling, training, and performance evaluation. Ensuring a high level of customer satisfaction by promptly addressing guest inquiries and resolving any issues or complaints. Overseeing the check-in and checkout processes to ensure they are handled efficiently and accurately. Handling cash transactions, ensuring proper billing, and managing the reconciliation of accounts. Assisting with room reservations and ensuring that guest requests are handled promptly. Ensuring that all front desk activities comply with the hotel's standards, policies, and procedures. Working with other departments, such as housekeeping and maintenance, to ensure guest satisfaction and address any operational issues. September 2017 - May 2018 July 2017- May 2018 RESTAURANT CASHIER RELIEVER FRONT OFFICE ASSOCIATES Penthouse Restaurant Capitol Central Hotel & Suites Greet customers as they enter the restaurant. Provide information about the menu and answer any questions customers may have Assist customers with their orders, ensuring accuracy and clarity. Operate the cash register and other point-of-sale systems Process cash, credit card, and digital payments accurately Issue receipts, refunds, or change due to customers. Balance cash drawers at the beginning and end of shifts. Prepare daily financial reports and deposit cash as required. Keep the cashier area clean, organized, and stocked with necessary supplies. Answer the phone and handle reservation or take-out orders. ·Register & process guests and their assigned rooms upon check-in Process guest check-outs. Accommodate guest requests Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Up Selling guest rooms and promoting hotel services Performing cashier related functions like posting charges to guest accounts and Handling cash payments from the guest. Blocking of rooms for reservations from online partners. ·Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. As well as the activities and services of the property. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. ·Maintain a clean and neat front desk area.