LEONNARD
RUSSELL
PROFESSIONAL SUMMARY
Successful Graphic Designer equipped with strong creativity, versatility and
technical skills. In-depth knowledge of branding and marketing processes
and works collaboratively with creative sta to pitch concepts to clients.
Dedicated to learning new skills and researching industr y trends.
Creative and hardworking professional with strong artistic sense and
technical expertise to manage any graphic design need. Experienced in
conceptual design, layout management and organizational problem-solving.
Practiced multitasker e ective in handling wide range of project
requirements with skill
iciency.
EXPERIENCE
Vista, Montego Bay, St.James, May 2016 - Current
Graphic Designer
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Designed and developed creative solutions to satisfy marketing and
communications requirements.
Managed completed design products to match customer standards and
specific branding targets.
Tracked creative processes from concept to final production with
milestones.
CONTACT
Montego Bay,
St James,--
SKILLS
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GRAPHIC DESIGN
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RESEARCHING
PROJECT MANAGEMENT
WEB DESIGN
PROGRAM MANAGEMENT
DATA ENTRY
CUSTOMER SERVICE
INBOUND CALL
MANAGEMENT
PROBLEM RESOLUTION
CONFLICT RESOLUTION
Integrated marketing creatives from company design templates to produce
consistent brand presence.
Developed high-quality, creative graphics for diverse company needs.
Engaged clients in design development process to better ser ve individual
needs.
Determined best sizing and arrangements for projects and clients'
objectives.
LANGUAGES
English - Fluent
Vista, Montego Bay, St James, May 2016 - Current
Customer Service Representative
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Answered inbound calls to greet and assist customers with various needs
and questions.
Researched assistance requested and o ered accurate information to
resolve issues and respond to inquiries.
Resolved customer inquiries, complaints and issues providing insightful
solutions.
Placed outbound calls to existing members, o ering additional
consultation on products and ser vices.
Addressed customer concerns and complaints and resolved issues
promptly.
Provided solutions, recommendations and replacements with empathy and
positive feedback .
Communicated with clients over phone, email and chat platforms.
Navigated multiple systems to identify source of issue.
Completed sales payments, refunds and exchanges and issued store credit.
EDUCATION
Prospect Collge
Passed Subjects
English Language
English Literature
Mathematics
Information Technology
Caribbean History
Chemistry
Human and Social Biology
Agricultural Science
Integrated Science
Music, Level 1,2 and 3
Principles of Accounts
Principles of Business
