Leonela Margarita Rodriguez Garcia

Leonela Margarita Rodriguez Garcia Address: Col. Las Mercedes, Bloque N Phone:- Email:- Languages: Spanish - Native English - Proficient education National Pedagogical University Francisco Morazán/ 2010 Bachelor in Hotel management and Tourism. ITEE/2002 Bachelor Degree in computer skills experience Point of Sales Supervisor | DIUNSA/ Nov/2011 – June/2014 Responsibilities: * Trained cashiers on customer service and payment process. * Weekly feedback reports about employee development. * Provided administrative support for the management department. * check the development of the cashier at the moment of sale. * make sure that the customer is satisfied with the level of service. * goals achievement (sales, commercial transactions and the level of service. Customer Service Rep|Allied Global/April/2015 – August/2018 Responsibilities: * Provided technical support to customers of phone technology and services * Refunds when customer was not satisfied with the company or had more than one charge made in the credit or debit card * Handled customer complaints about products and services and give them a resolution References Luisa Betancourt- Ing. Carolina Suazo- Arq. Cinthia Castro-