Leonebei F. Minnick

Leonebei Minnick CUSTOMER SUPPORT WORK EXPERIENCE PROFILE I am a dedicated and empathetic Customer Service Representative with a strong passion for helping others and delivering outstanding customer experiences. With excellent communication skills, problem-solving abilities, and a patient, customer-first approach, I thrive in fast-paced environments where I can resolve issues efficiently and ensure customer satisfaction. I bring experience in handling a wide range of customer inquiries through phone, email, and chat, while maintaining a professional and friendly tone. I take pride in turning challenges into opportunities to strengthen customer loyalty and contribute to team success. SKILLS Customer Service Strong active listening and empathy to effectively resolve customer concerns Proven Proficient in CRM systems such as Salesforce, Zendesk, Proficient with email management tools like Outlook, Gmail, and Slack Excellent time management and ability to multitask across multiple support channels Time Management REFERRENCE Jonathan Chris Alvarado Yankee Transport / Operations Officer Phone:- Email :- - Customer Service Representatives Concentrix| August 20,2020- April 21,2022 Assist patients and providers with billing inquiries, insurance claims, and account resolution Verify insurance coverage, explain statements, and help resolve denied claims, all while ensuring patient confidentiality and compliance with HIPAA. Maintain accurate and confidential records of all member and provider interactions in Anthem’s CRM systems. Skilled in assisting patients and providers with account inquiries, explaining benefits, and resolving denied or delayed claims with accuracy and empathy. Customer Healthcare Advocate RESULTS CX| October 12,2024-January 06,2025 Coordinate with pharmacies, providers, and insurance companies to resolve medication access or billing issues. Assist members with plan changes during open enrollment and special enrollment periods. Educate members on generic alternatives, mailorder pharmacy options, and cost-saving programs Serve as the primary point of contact for patients regarding healthcare benefits, coverage, and claims. EDUCATIONAL HISTORY Benedicto College Bachelor Secondary Education Major in English |- Highschool Babag National High School |- - https://leonebeim.w ordpress.com/