Leonardo Roberto Lopez

I am a Senior Technical Support Engineer with extensive experience providing specialized support for enterprise clients using WSO2 Identity Server (versions 5.6 to 7.1). Over the past years, I have built a strong track record in incident resolution, troubleshooting complex environments, and collaborating with development teams to deliver robust solutions.

My role involved analyzing logs, debugging Java code, investigating infrastructure issues, and coordinating closely with product teams to identify and patch software bugs. I have handled incidents ranging from simple configuration questions to complex multi-layer problems involving databases, operating systems, and network components.

I am experienced in migration projects, version upgrades, and cross-product integrations (such as APIM Key Manager). I regularly participated in technical calls with clients, helping diagnose issues live and providing clear technical guidance. My support scope covered Windows Server and Linux environments, using log analysis, service configuration, and network troubleshooting to ensure smooth product operation.

I hold WSO2 Practitioner and Developer certifications, and have authored several technical articles and guides to share best practices and help both clients and colleagues. My technical strengths include Java, SQL (queries, stored procedures), APIs & integrations, and working with Docker / Kubernetes in support contexts.

I’m passionate about delivering high-quality support, documenting solutions, and continuously improving processes. I thrive in distributed teams, can adapt quickly to new technologies, and enjoy solving challenging problems that require a mix of analytical and communication skills.