CONTACT
LEONARDO MOJICA
PROFESSIONAL PROFILE
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Known for my innovative problem-solving and strategic thinking, I have a
proven track record of turning challenging situations into stories of success. I
forge meaningful connections, ensuring clients feel valued and supported.
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My ability to anticipate client needs and deliver beyond expectations
consistently sets me apart.
As someone dynamic and self-driven, I’ve excelled in Account Management
LinkedIn
and customer service, playing a vital role in the development, growth, and
retention of key accounts. My unwavering commitment to service fuels
revenue, enhances client experiences and achieves top brand loyalty.
Bogota, Colombia
SKILLS
WORK EXPERIENCE
Key Account Manager
Bunny Studio
Oct 2021 - Feb 2023
Secured high-value accounts through consultative selling, effective customer solutions
and promoting compelling business opportunities.
Negotiated prices, terms of sales and service agreements and maintained cost-
Critical thinker.
effectiveness with Tier 1 clients ensuring positive return on investment.
CRM systems knowledge.
and requirements and offered customized solutions.
Understanding of sales
performance metrics.
Highly dependable.
Identified potential growth strategies through the understanding of key clients' needs
Created sales forecasts to target quarterly/yearly objectives.
Identified new business opportunities through cold emails, networking and prospective
database leads.
Fostered lasting relationships with customers through effective communication and
quick response, resulting in long-term loyalty and expanded client base.
Systematically tracked and recorded sales goals.
Monitored service after sale and implemented quick and effective problem resolutions.
Excellent attention to detail.
High resourcefulness.
Senior Customer Experience Associate
Bunny Studio
Nov 2018 - Oct 2021
LANGUAGES
Learned new skills and applied them to daily tasks to improve efficiency and productivity.
Identified issues, analyzed information and provided solutions to problems.
Spanish
English
French
Portuguese
Demonstrated proactiveness, respect, and willingness to find creative solutions whenever
required.
Proved successful working within tight deadlines and a fast-paced atmosphere.
Participated in continuous improvement by generating suggestions, engaging in
problem-solving activities to support teamwork.
Led projects and analyzed data to identify opportunities for improvement.
Actively listened to customers' requests and confirmed full understanding before
addressing them.
