Leonard Martin Joseph T. Lim

Leonard martin joseph t. lim CUSTOMER SERVICE EXPERT | GENERAL V.A. P E R S ONAL SUMMA R Y C A R E ER SUMMARY I'm a Customer Service professional for 11 years with a passion for helping people. I'm seeking a challenging position where my skills and proficiency can be of great value. Data management & Financial Customer Service Expert S K I L LS & ABILITI E S - US & AU Credit Card Expert - Excellent English Communication Skills - Proficient in CRM software (Zendesk, FreshChat, Intercom, Slack, Chatlio, Podio, and Amazon Seller Central). - Service and Support - Troubleshooting - Strong Work Ethic - Great Attention to Detail - Excellent Virtual Assistant - Data Management - Skilled in Time Management - Ecommerce - Email Management - Affiliate Marketing L E T ' S WORK TOGET H E R ! Cell: - Email:-Skype: lenardmartinlim Address: Catalunan Grande, Davao city, Philippines Credit Card Compare AU and Kickback.com.au (2016 - present) - Answers questions from customers' via live chat & email for our credit card comparison and cashback sites. - Manages customer comments on social media websites - Helps Australians find a credit card that will save them money and earn more rewards - Manages 300+ merchant pages on our cashback site - Creates merchant pages and deals for our cashback site - Liaises directly with our merchant partners - Manages multiple business email accounts Senior Customer Service Agent Amazon UK via OnlineJobs.ph -) - Handled customer complaints and inquiries in a timely manner Processed returns and refunds Updated order tracking numbers Coordinated with merchants regarding various issues Feedback management Handled general virtual assistant tasks Financial Customer Service Expert Capital One Bank USA (2013 - 2015) - Handled customer complaints and inquiries regarding their card accounts Encouraged customers to maintain business and retain their accounts Processed customers' requests Processed fee waivers Explained statement of accounts Performed technical support Promoted bank products and features Financial Customer Service Expert HSBC USA (2011 - 2013) - Resolved customers various issues via phone Offered credit card products and other services Met and exceeded monthly KPIs Maintained high quality customer service score Health Care Customer Service HUMANA INC via Apac Customer Service (2008 - 2010) - Guided members about their health and dental insurance coverage - Processed claims - Explained denied claims to medical providers