Leonard D. Manuel
Address Bacoor, Cavite, 4102
E-mail-
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
My goal is to help you with your business, and have more "TIME" to spend on things that really matter. It will be my pleasure to help you, "Work ON your business, and not IN it." This is the result that I want to achieve.
Skills
Ability to utilize computers, the Internet, and related technology efficiently.
Excellent
Email and calendar management
Excellent
Communication skills in oral or written form
Excellent
Social media management
Excellent
Ability to conduct intensive research, and data mining.
Excellent
Video Editing
Good
Content creation (e.g. Canva) for social media posting
Very Good
WordPress management
Good
Work History
2012-12 - 2017-06
Process Associate
Genpact, Muntinlupa, Philippines
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
2017-10 - 2019-11
Executive Virtual Administrative Assistant
ClickSend, Perth, Australia
Monitored social media and online sources for industry trends.
Generated new business leads through direct customer engagement.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Offered pricing and feature recommendations to leads and direct customers.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Education
2007-06 - 2010-03
Bachelor of Science: Information Technology
Informatics International College - Muntinlupa, Philippines
1995-06 - 1999-04
High School Diploma
Southernside Montessori School - Muntinlupa, Philippines
Software
Microsoft Office Applications
Very Good
Google Applications (e.g Google Doc, Sheets, etc.) )
Very Good
Gmail / Mailchimp
Very Good
Canva
Very Good
Adobe Premiere Pro
Good
Camtasia
Good
Hootsuite / Buffer
Good
WordPress
Good
