Garcia, Leonar M.
Phase 9 Block 24 Lot 25 Carmona Estates, Carmona Cavite 4116 PHL
Mobile: -
E-mail:-Skype ID: lmgarcia1084
EDUCATIONAL BACKGROUND:
Bachelor of Science in Business Administration major in Marketing
Lyceum of the Philippines University, Muralla St. Intramuros, Manila
2014 – 2015 – Graduate of Expanded Tertiary Education Equivalency Accreditation Program (ETEEAP)
Bachelor of Science in Business Administration major in Management
Colegio de San Juan de Letran 151 Muralla St. Intramuros, Manila
2003 – 2008 / 2010 - 2011
PERSONAL PARTICULARS:
Age: 32
Height:5’6”
Weight:134 lbs
Date of Birth:December 10, 1984
Sex: Male
Civil Status:Married
Religion:Catholic
Nationality: Filipino
WORK EXPERIENCES:
AUTOMATIC DATA PROCESSING, PHILIPPINES
March 7, 2016 – April 2017
“HR & Benefits” – Senior Analyst
Duties and Responsibilities
Design benefit programs (insurance, wellness etc.)
Evaluate and negotiate with service providers (e.g. private insurance company)
Assume responsibility of timely payment of monthly premiums
Manage enrollments and determine employee eligibility in line with ACA
Handle all benefit compensation and reimbursement procedures
Coordinate leaves of absence and process claims or requests (medical operations, worker’s compensation etc.)
Keep updated employee records with all relevant information (marital status, years of service, hours worked etc.)
Inform employees of their benefit options and plans and monitor use
Collaborate with accounting department for payments and deductions
CITIGROUP BUSINESS PROCESS SOLUTIONS
April 11, 2013 - February 2016
“Mortgage (Citi NA)” – Customer Service Officer
Rank 3 Agent for the year 2013 for CSAT
Duties and Responsibilities
From basic account inquiry, payments and to a much complicated Escrow topics (that deals with tax and insurance computations).
Provide “world – class” service excellence to clients by offering a delightful and consistent telephone banking experience.
Educating customer on how to do online banking, and navigate the Citi website.
Works closely with Mortgage customers to help avoid foreclosure.
Aiming to get a higher CSAT ratings
CONVERGYS
April 2, 2008 to March 2013
“Sprint” – Outbound Telesales
*Awarded as Top Agent
Duties and Responsibilities
Involves Hardcore Selling of new or additional lines for new and existing customer.
Must be able to build relationships with new clients and provide a consultative service in a professional manner,
Working in a busy target driven environment
Experience of working to KPI’s and daily/weekly targets
Driven, motivated and have excellent customer service, communication and telephone skills and be able to demonstrate objection handling skills.
“DirecTV” – Customer Service Representative
Duties and Responsibilities
Uses problem-solving and quick decision making skills to educate and inform customers with regards to their concerns.
Passion for making sure customers get the highest-quality service.
Offer upgrades and promotions.
Assist customers who have recently activated new accounts or moved service.
Trouble – shoot complex equipment, service and billing issues by exercising intermediate decision-making skills.
I hereby certify that the information above is true and correct to the best of my knowledge.
Leonar M. Garcia
Applicant
