Leonalyn Talusan

LEONALYN SOTTO TALUSAN 075 Luwasan, Binagbag, Angat,Bulacan,--QUALIFICATIONS AND SKILLS • • • • • Self motivated, creative, vigorous and can work under pressure. Flexible and can work to different situations. Diligent, focus and systematic. Approachable and can communicate well. Data Entry WORKING EXPERIENCES COLLECTIVE SOLUTION PHILIPPINES (Jul.2021-Mar.2022) Position: SME (Subject Matter Expert) Account: Agero (Roadside Assistance) Job Descriptions: - Answering agents’ questions about the process and products. - Assisting agents for their approval (additional charge asked by a service provider) - Taking over sup calls - Making and submitting EOD every day. - Call listening and auditing. PROBE GROUP PHILIPPINES (Sep.2020-Apr.2021) Position: Customer Service Associate Account: Toll Global Express (Logistics) Job Descriptions: - Assisting customers over the phone, managing customer’s request for redelivery (for missed deliveries) or if they just wanted to pick up their parcels into a specific depot or partnered storages. - Assisting clients about their booked pick up. CONCENTRIX CVG PHILIPPINES (Mar.2019-Sep.2020) Position: Customer Service Representative Account: SiriusXM (Radio Satellite) Job Descriptions: - Taking inbound calls to assist customers who wanted to make a payment for their subscriptions or if they wanted to upgrade/downgrade or cancel it. Activating new radio satellite subscriptions Assisting customers and doing basic trouble shooting if radios are not working Upselling new radios SYKES ASIA (Jan.2018-Apr.2018) Position: Customer Service Representative Account: Ally Financial (Auto Loan) Job Descriptions: - Assisting customers over the phone regarding with their car loan balances, processing payments via debit/credit cards. - Doing outbound calls to collect payment from the customers who have an outstanding balance - Guiding customers on how/when they will receive their car title once loan was fully paid. TOKYO BUBBLE TEA (May.2016-Feb.2017) Position: Barista and Server Job Descriptions: - Preparing and serving hot and cold beverages - Take orders, payments and answering customer’s questions about the menu - Upselling - Cleaning tables and chairs and dining/working area. BEYOND2000 MALAYSIA (Nov.2013-Nov.2015) Position: Waitress/Receptionist Job Descriptions: - Greeting customers and guiding them to their seats. - Serving food and beverages and refilling glasses. - Taking orders, payments and answering customer’s questions about the menu. - Cleaning tables and chairs and working area. CELLWORKZ.COM (May.2013-Nov.2013) Position: Sales Associate Job Descriptions: - Provide customers with information on available products and their prices. - Do suggestive selling and providing product knowledge - Responds to customers’ questions - Processing payments, change and customer’s receipt. EDUCATIONAL BACKGROUND CATFABS (TESDA) – Food and Beverage Services NCII (2016) DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY (undergrad) – Computer Programming (2010) ALS (Alternative Learning System) – Secondary (2009) CARUHATAN WEST ELEMENTARY SCHOOL – Primary (2006) PERSONAL BACKGROUND • • • • • Date of Birth: Place of Birth: Civil Status: Religion: Language: March 14, 1994 Angat, Bulacan Married Christian Tagalog, English and Bahasa Indonesia/Melayu