Leona Masuret

Working as a Customer support Specialist at Hugo, Mathewson, and Oosthuizen; I learned how to communicate via emails and how to work in a more serious environment. By handling customer complaints and feedback from home, I learned that customers are the most important aspect of certain companies and that their opinion is most important.

In general, being bilingual truly helped me to assist customers on a more personal level as I could communicate with them in their own language.

The following achievements demonstrate my personal skills for this position:

Excellent people skills, with a patient, courteous nature and a penchant for calming anxious or upset customers facing difficulties; offering favorable solutions to mitigate distress and enhance customer relations, I also achieved certificates in the Microsoft Office specialist course that include the following : Microsoft Word 2013, Microsoft PowerPoint 2013 and Microsoft Excel 2013.

Currently I am studying Human Resource Management

Personal Qualities:

I am a good listener and self-disciplined. I set high standards and peruse objectives and goals very vigorously. I have the ability to think logically and remain calm under trying and stressful situations. I perform well under pressure. I regard myself as a hard worker.

Interpersonal Skills:

I have the ability to apply myself and interact with all persons on different levels and race. My interpersonal relations have allowed me the freedom to diplomatically speak and give my opinion.

Motivation:

I motivated others through my personality, dedication commitment to meet the objectives of any organization. I respect individualism and have the skill to motivate others to excel in what they do.

Communication:

I have developed the skill to communicate effectively and efficiently through my ability to listen, understand and learn from others. I respect values and uniqueness.

Time Management:

I am able to work under pressure and have learnt to distinguish between what is urgent and what is important. I believe in self – development and independence.

Thank you for the opportunity to apply for this vacancy. I am hardworking, honest, conscientious person, always punctual & obedient in all my duties. I am a very neat and tidy person, is always friendly and considerate towards external and internal customers. I am more than willing to take up more responsibilities, will not hesitate to work after hours if requested to do so. I am positive that I can contribute to by adding value to the contentious success of your company.