Leon Mario Dsouza

NEWSLETTER | JAN-MAY 2010 BLUE SKiES (from left to right) Mr. Arvind Jadhav, CMD, Air India and Mr. Clement Woon, President and CEO, SATS IN THIS ISSUE SATS and Air India Ink Joint Venture Agreement Air China’s Inaugural Flight to Bangalore Best Emerging Airport – Indian Sub-Continent and AISATS BLR - Best Agency with Maximum Safety Point’s Trophy SilkAir’s Inaugural Flight on 18th May 2010 Staff of the Year 2009 Award Ceremony – Hyderabad Republic Day ‘10 Celebrations at AISATS Bangalore Air Cargo Club Cricket Tournament 2010 – Air India SATS Trophy Air India SATS InterDepartment Football Tournament AISATS celebrating along with Customer Airlines, the achievements accomplished together after a year of hard work SATS and Air India Ink Joint Venture Agreement Singapore, 16 April 2010 – Singapore Airport Terminal Services (SATS) and Air India signed an agreement to form a single 50:50 joint venture (JV) company that would serve as the vehicle to house their three existing ground and cargo handling JVs in Bangalore and Hyderabad. To be named Air India SATS Airport Services Private Limited (AISATS), the JV company is in the process of being incorporated in Delhi. In September 2008, SATS was chosen by Air India as its JV partner for ground handling in India. Prior to that, both companies have already collaborated in Hyderabad and Bangalore under three separate JVs, providing ground and cargo handling services since the opening of the new airports in March and May 2008 respectively. However, the incorporation of these JVs was held back, pending Air India’s plans to select a strategic ground handling partner at the other metro airports in India, like Delhi and Mumbai where world class ground handling is required. The incorporation of AISATS, which is expected to be completed next month, will provide a legal entity to house the existing operations in Bangalore and Hyderabad and potential operations in other metro airports. Air India and SATS will each nominate three representatives as Board members of AISATS. Said Mr Clement Woon, President & Chief Executive Officer of SATS: “Our successful cooperation with Air India AISATS 1 | www.aisats.in (from left to right) Mr. Willy Koh, VP (Projects) West Asia, SATS, Mr. S. Venkat, ED Finance, Air India, Mr. Arvind Jadhav, CMD, Air India, Mr. Clement Woon, President and CEO, SATS and Mr. Karmjit Singh, Consultant, SATS in Hyderabad and Bangalore has demonstrated the vast synergies that our partnership can potentially reap by combining Air India’s strong local footprint and knowledge with SATS’ experience and know-how in ground handling. “Through this JV, we look forward to growing further our presence in India to serve our key customers at more locations. We also seek to deepen our participation in the privatisation of India’s aviation sector and contribute to the growth of the industry,” added Mr Woon. “I’m writing with regard to the excellent marshalling carried out by your staff this morning on Ek 564 as conveyed by the captain. He was ecstatic in appreciation towards a job well done by the marshaller.” Mr Arvind Jadhav, Chairman & Managing Director of Air India, said: “SATS is a world class ground handler that is renowned within the industry for its operational excellence, innovation and commitment to customer satisfaction. Combining our knowledge of the market and the strengths SATS has built from its over 60 years of experience, we are confident that this JV will gain superior capabilities and competitiveness.” (from left to right) Mr. Arvind Jadhav, CMD, Air India, Mr. Tsewang Namgyal, Deputy High Commissioner and Mr. Clement Woon, President and CEO, SATS “Through this JV, we look forward to growing further our presence in India to serve our key customers at more locations. We also seek to deepen our participation in the privatisation of India’s aviation sector and contribute to the growth of the industry.” CLEMENT WOON President & CEO, SATS PRAMOD EK Engg. (from left to right) Mr. Arvind Jadhav, CMD, Air India and Mr. Clement Woon, President and CEO, SATS (from left to right) Captain A. K. Sharma, ED – Ground Handling (GH SBU) & ED - Customer Services, Air India, Mr. Gurtek Singh, Director Finance, AISATS and Mr. Tony Goh, SVP Strategy and Marketing, SATS “I am sure with such dedicated staff, your service levels will match any international standard. Keep it up.” SREEKAR K V Frequent flier 441277 Air China’s Inaugural Flight to Bangalore on 27th Feb 2010 Chinese national carrier Air China on 27th February 2010 connected India’s tech hub Bangalore with Shanghai and also provided a direct service to Chengdu in Sichuan province, showcased as a major IT hub and outsourcing destination in China. Preferring Bangalore over Mumbai and Kolkata, Air China’s maiden flight flew in to the international airport here late Saturday and left for Shanghai via Chengdu in the wee hours of Sunday and was welcomed into Bangalore with a grand inaugural flight ceremony at BIAL organized by Air India SATS, AISATS being Air China’s Ground and Cargo Handler in Bangalore. Air China started its operation with a B757 and from March 2010 with their A319 twice a week Thursday and Sunday between Shanghai and Bangalore via Chengdu. The maiden flight also brought a 50-member high-level business delegation from Chengdu to Bangalore who was greeted by Air India SATS Senior Management, ensuring that Air China’s inaugural flight into Bangalore was a grand success. “This note is sent to specially thank you and to place on record my sincere appreciation for the timely co-operation you had extended in despatching the a/c engine (for defence purpose), belonging to Varman Aviations, on 23/3/10. You had displayed the spirit of oneness and the team spirit - so vital for the achievement of our common goal - that of customer satisfaction.” RATHI SHANKAR Cargo Manager(Operations) “We want you to know that BLR station audit was very successful and we and our principals are quite pleased with the quality of service AISATS provides. We sincerely appreciate your responsiveness and the way you conduct business.” JAMES D. SAVIO Territory Manager Crystal Cargo India Best Emerging Airport – Indian Sub-Continent and AISATS BLR - Best Agency with Maximum Safety Point’s Trophy Bengaluru International Airport has been awarded with the title of the Best Emerging Airport – Indian Sub-Continent by Emerging Markets Airports Awards (EMAA) hosted by the acclaimed Airport Expo, Dubai. The other nominations in this category included three other airports GMR Hyderabad International Airport, Bandaranaike International Airport and Malé International Airport. Bengaluru International Airport was declared the winner; post the tabulation of the poll results from industry chiefs and leaders across the world airports. AISATS-BLR which has been awarded with the most coveted “Best Agency with Maximum Safety Point’s Trophy” during the safety month – 4th January 2010 to 3rd February 2010, as well as Eight AISATS RAMP Staff having been awarded Best Aerobridge Operator, Best Supervisor, Best Pushback Operator, Best Marshalling, Best Driver and for Best FOD Practices, indicates the contribution that AISATS has been making to Bengaluru International Airport, in addition to also demonstrating the Best Safety Practices followed in Ramp Operations by AISATS. Since April 2009, AISATS-BLR has been consistently among the top three stations (including RAMP) ranked in SIA Cargo Service Performance Survey. AISATS was also awarded by Aircraft Rescue and Fire Fighting Department of BIAL “Excellent adoption of Fire Prevention Standard” for the year-, after a special ARFF Fire Prevention Team Audit. As AISATS continues to make its contributions to BIAL we are certainly delighted of Bengaluru International Airport being recognized with this prestigious award and are confident of many more similar achievements together in the near future. AISATS 6 6 || www.aisats.in www.aisats.in AISATS SilkAir’s Inaugural Flight on 18th May 2010 “Very well done and the fruits of all the hard work are slowly being realised. Please convey my personal compliments to the EK team as well as all the GHA staff.” PK SADASIVAN RMAS SilkAir, the regional wing of Singapore Airlines, launched their daily services on 18th May 2010 between Singapore and Bangalore. The first flight, MI 428, took off at 2250 hours from Singapore Changi Airport Terminal 2 and landed in Bengaluru International Airport early morning, at 0045 hours. Customers on the first flights to and from Bangalore were given special inaugural flight souvenirs to mark the special occasion, along with a Grand Inaugural Ceremony organized by Air India SATS at BIAL which included a garland greeting of the crew and passengers on arrival and departure by AISATS Management. Mr. Chin Yau Seng, which made the flight from Bangalore very special and memorable for the passengers. The inauguration ceremony commenced prior to the first passenger checking in for the departure flight to Singapore with the Traditional Lighting of the Lamp Ceremony by Mr. Chin Yau Seng Chief Executive, SilkAir, Mr. Foo Chai Woo – General Manager India, Mr. Marcel Hungerbuehleur President, BIAL, Asst Commandant – Donga – CISF and Mr. Kwa Tjun Kyet – Senior Vice President Cargo, AISATS, followed by a speech by The turnaround flight departed from Bangalore at 0130 hours and arrived into Singapore at 0835hrs (all times local). The new flights that SilkAir is offering are in addition to Singapore Airlines which is also being handled by Air India SATS. In total, the SIA Group of airlines will be offering two daily flights between Singapore and Bangalore. AISATS 7 | www.aisats.in Staff of the Year 2009 Award Ceremony – Hyderabad “At the outset I would like to take this opportunity to share this wonderful news that BLR station was declared as the Best Managed Station in India. This could not be possible without you and your team support.” JAMES D. SAVIO Territory Manager Crystal Cargo India “...the disruption of flights during volcanic ashes in Iceland, we have had to handle passengers for about 5 days who were stranded in BLR. AISATS Hyderabad started its staff of the month and staff of the year awards scheme in January 2009. The idea of these awards is to motivate staff to consistently provide good service to our clients. To be fair to all staff, Passenger Services and Corporate Office staff were clubbed in one group, while the Ramp Services and Maintenance Centre staff were clubbed in a second group. Each month a winner is chosen from each group and a monthly presentation of a plaque, certificate and cash award is given to these two winners. From the pool of twenty four winners, a staff of the year from each group was selected. Mutliple winners and those who consistently performed well are factored into the choice of the staff of the year winner. For the year 2009, we are proud to announce that the winners for each of the two groups are Passenger Services Supervisor Mr. M. Satish Kumar and Maintenance Centre Foreman Mr. B. Sunil Kumar. Both of these staff showed consistently high standards throughout the year in addition to previously winning the staff of the month award. To honour these two star performers, a presentation ceremony and lunch was held on 9 April 2010 at the Flavours of India Foodcourt at RGIA in HYD. In addition to management and other staff of AISATS, our guests included Senior Safety Manager NACIL, Senior Security Manager NACIL, Airport Manager NACIL, Airport Services Manager Emirates and Airport Services Manager Thai Airways. In addition to the staff of the year award, the staff of the month awards for January to March 2010 were also presented at this ceremony. This presentation ceremony was well received by our staff judging from the presence of 420 staff at this ceremony. It is hoped that our HYD staff will been enthused and motivated to continue providing the best possible ground service to all our customer airlines. Under all this stressful situation your teams worked very well and helped us handle the situation.” Air India SATS celebrated India’s 61st Republic Day in true patriotic colors. Mr. S. Shivaswamy, Regional Labour Commissioner - chief guest of the ceremony, was present along with Mr. K. Muralidharan, Labour Enforcement Officer, for the celebrations. The children of The Mathru Educational Trust for the Blind and Ms. Gubbi R. Muktha, Founder Member and Managing Trustee of the institute were also present for the celebrations which made the day even more special, along with a delightful lunch organized by AISATS. The day commenced with the National Flag Hoisting Ceremony along with the National Anthem and was followed by a very warm speech given by Mr. S. Shivaswamy. All were entertained with a special performance by the children of The Mathru Educational Trust for the Blind, as well as many performances contributed by the staff of AISATS, from patriotic and devotional songs to classical dance. The day ended on a note of pride and joy on our Nations 61st Republic Day with the distribution of certificates & mementos to the participants and a contribution to The Mathru Educational Trust for the Blind by Air India SATS. CHITRA SRINIVAS AM-Traffic/ baggage service AISATS 8 | www.aisats.in Republic Day ‘10 Celebrations at AISATS AISATS 8 | www.aisats.in Bangalore Air Cargo Club Cricket Tournament 2010 – Air India SATS Trophy The Bangalore Air Cargo Club Cricket Tournament 2010 which was held on the 13th of March 2010 at the GKVK Grounds UAS Campus, Bengaluru was conducted and executed by Prime Sportz, with the major sponsor being Air India SATS. The cricket tournament was a first of its kind which saw an overwhelming response from the industry having 24 teams participating in total, and this has certainly motivated the club members to organise more events during the year ahead. The companies which had their teams participating in the tournament were; AE Logistics, Airlines Combined, AISATS, ANIVAS, ATLAS, Bobba Menzies, Boston + East West, Cargo Partners, CEVA, DB Schenker, GEODIS, Hellmann, HTL, INDEV, JAS, New Globe, Shreeji Transport, Sindhu Cargo, Skyline Logistics, SPAR, TRIWAYS, Uniworld, UTI, WINGS. Each team comprised of 10 players with 8 players on the field having to play 6 overs. MATCH DETAILS Semi-Finalists and Scores: AISATS vs SPAR (Scores: 52 for 2 & 35 for 2) Airlines Combined vs Bobba Menzies (Scores: 40 for 2 & 38 for 4) Finalist and Scores: AISATS vs Bobba Menzies (Scores: 46 for 3 & 23 for 5) Winners and Runners-up: Winners: Air India SATS Runners-up: Bobba Menzies Spread over the whole day the tournament was an excellent occasion for friends and colleagues from the industry to spend time together, which resulted in an entertaining and fun filled competition for all. Man of the Match (Finals): Mr. Hyder Ali Khan – AISATS Air India SATS won the trophy becoming the Champions of The Bangalore Air Cargo Club Cricket Tournament 2010. Man of the Tournament: Mr. Haseeb - Bobba Menzies AISATS 10 | www.aisats.in Air India SATS Inter-Department Football Tournament AISATS 11 | www.aisats.in AISATS conducted an inter department football tournament on the Round Robin Basis on 10th April 2010 at Green Country Public School, Bengaluru. Response for the same was enormous, as employees from all departments enthusiastically signed on for the games. The inter department football tournament was not only great for team building and bonding among employees, but also highlighted the talent present at AISATS, which we are certain will enable AISATS of having a terrific company team. AISATS 11 | www.aisats.in Together we work hard, together we have fun! Bengaluru C 05L Bengaluru International Airport, Devanahalli, Bangalore 560 300. T: - F: -/ 54/ 56 AISATS 12 | www.aisats.in Hyderabad – Corporate Office Maintenance Centre, Gate #2, Rajiv Gandhi International Airport, Shamshabad, Hyderabad 501 218. T: - F: - AISATS Products / Services Cargo Handling I Passenger Handling I Baggage Handling I Flight Operations I Ramp Handling I Load Control I Cabin Cleaning Designed by Exit Design | www.exitdesign.in AISATS celebrating along with Customer Airlines, the achievements accomplished together after a Year of Hard Work