Leon Mario Dsouza

Air India SATS - News Letter N E W S L E T T E R S P E C I A L POINTS OF INTEREST: • • Air India SATS has successfully secured Saudi Arabian Airlines as its new customer airline on 30th March 09. Air India SATS has successfully implemented an integrated ERP (Enterprise Resource Planning) system, Rsmart for both its businesses ground handling and cargo handling at both locations Bangalore and Hyderabad. I N S I D E THIS ISSUE: Official Ground Handler for the Aero India 2009 2 The Blood Donation Camp 2 SATS-NACIL JV receives India Government’s approval 3 Special training for AISATS security personnel 3 Employee Welfare 4 J A N T O J A N T O M A R 0 9 Air India SATS New Customer Airline AISATS has successfully secured Saudi Arabian Airlines as its new customer airline, based on the experience Saudi Arabian Airlines has had with AISATS during the Haj Flights and also because of the overwhelming positive replies SV received from existing AISATS Customer Airlines. AISATS welcomes their new customer airline Saudi Arabian Airlines on 30th March 09 for their first flight from BIAL Saudi Arabian Airlines had their first flight from Bangalore on the 30th of March 2009, which was a grand success and will continue to have two flights a week on Monday and Friday with their B757 Aircraft. Implementation of Integrated ERP Air India SATS has successfully imple mented an integrated ERP (Enterprise Resource Planning) system, Rsmart for both its businesses - ground handling and cargo handling at both locations Bangalore and Hyderabad as on 27th February 2009. Rsmart BOS (Resource Smart – Back Office System) is a state-of-the art, vertical specific ERP solution addressing all the process automation needs of aviation and airport related services organizations. Rsmart covers all the processes related to the ground and cargo handling companies, ranging from their recruitment to retirement, flight opening and closing to final billing, complete financial accounting, equipment maintenance and asset accounting, procurement and inventory, bio-metric attendance and duty planning and allocations. Modules covered by Rsmart: Procurement Inventory Human Resource o Payroll o Duty Roster o Bio-metric attendance Quality Control Financial Accounting o General Ledger o Accounts Payable o Accounts Receivable o Asset Register Maintenance and Repair o Preventive o Break-down Operations o Flight opening o Flight closing o Additional Services Contracts Automated Billing Rsmart BOS is a frame-work based solution, any-time-ready for business rule changes in terms of contractual obligations or service level agreement (SLA) based changes in the processes. These changes can be configured in Rsmart and accurate invoicing is possible with its flexible design. Rsmart BOS is an internet and intranet based solutions, helping the users access and work on the system wherever they are. The user configurable reports helps to take appropriate decisions on time. Overall, Rsmart BOS integrates all the departments of Air India SATS into one database, collaborating the required information, making the information available to all the stake holders including their partners, customers and vendors. Process covered by Rsmart: PAGE 2 Official Ground Handler—Aero India 09 AISATS Bangalore was chosen as the Official Ground Handler for the Aero India 2009 AISATS Bangalore was chosen as the Official Ground Handler for the Aero India 2009 Asia's Premier Air Show a biennial event that was organized by Defence Exhibition Organization, Ministry of Defence and Confederation of Indian Industry. The mega international event was held at Air Force Station Yelahanka during 11th to 15 February 2009. The major participation was of Defence Aircraft that were brought in by Air Force of various countries both for flying demonstration as well as static display. In addition there were business jets viz.ERJ 135 from Embraer, Brazil, Gulf Stream 550 from Israel Aerospace Industries, Falcon 7X from Dassault and Cessna that were put on static display. The Blood Donation Camp was organized by Air India SATS and Lion's Club - A total of 176 units of blood were contributed by the staff of AISATS. The highlights of the show were aerobatics by F16 Viper, F18 Hornet from the US, Euro fighter Typhoon from Germany, MIG 35 from Russia. The Indian Air Force also displayed its Air Power through impressive aerobatics of Tejas the Light Combat Aircraft, Hawk the Trainer, Saras the reconnaissance aircraft and ALH (Advanced Light Helicopter) all developed indigenously by HAL. AISATS Bangalore provided required equipment, operators and staff for commercial and technical support. The main equipment provided were GPU, ACU, Forklifts, Push Back Tractors etc. Welcome Banners were put on approach road to Yelahanka as well as at the site Ramp office. Contribution to Society The Blood Donation Camp was organized by Air India SATS and Lion's Club – North, in association with Lion's Blood Bank, at Air India SATS Airport Services - Bangalore International Airport, on the 16th of March 2009. This camp was inaugurated by Mr. Kwa Tjun Kyet - Senior Vice President - Cargo and Marketing at AISATS. A total of 176 units of blood were contributed by the staff of AISATS. Thanks to effort of Mr. M.G. Somashekar - Asst. Vice President - HR / Admin at AISATS AIR INDIA SATS - NEWS LETTER and the contribution by all the staff at AISATS the donation was an excellent contribution. Present at the camp, where the first unit of the blood was handed over to Dr. Atoshi Sinha, Medical Officer, Lion's Blood Bank, also present were Dist. Governor, Lion. Vamshidhar Babu, of Dist. 324 D6, and the Lion President, Lion. Nagaraj. AISATS team effort has shown its commitment to contribute to society and will continue to do so with many similar contributions in the near future. NEWSLETTER JAN TO MAR 09 PAGE 3 SATS-NACIL JV RECEIVES INDIA GOVERNMENT’S APPROVAL Both partners intend to focus on two other metro airports in Mumbai and Delhi as the next stations to be started under this JV umbrella. Singapore, 24 February 2009 – Singapore Airport Terminal Services Limited (SATS) announces that the Government of India has approved the proposal of the National Aviation Company of India (NACIL) to establish a 50:50 joint venture (JV) with SATS for ground handling in India. Earlier, SATS has been selected by NACIL as its joint venture partner for ground handling in India, following a RFP (request for proposal) exercise called by NACIL. SATS and NACIL are already collaborating in two greenfield metro airports in Hyderabad and Bangalore, providing ground and cargo handling services since the opening of these airports in March and May 2008 respectively. ”We are extremely pleased to have NACIL, the national carrier of India, as our strategic partner. We look forward to share our experience and knowhow to achieve the expectations of our partner. It is a clear endorsement from NACIL that we have worked very well together in our JVs in Bangalore and Hyderabad. We are excited with this new opportunity to further extend our collaboration and participate in India’s privatization of its aviation services,” said Mr. Clement Woon, SATS President and Chief Executive Officer. “NACIL currently has presence in more than 50 airports in India. With this JV in place, SATS will extend its presence in the country. This emerging ground handling network will create new service opportunities with our key airline customers at more locations as SATS cur- rently has inflight catering kitchens serving the metro airports through its other JVs, TAJ SATS Air Catering and Taj Madras Flight Kitchen,” added Mr. Woon. Mr. Raghu Menon, Chairman & Managing Director of NACIL said: “SATS is one of the world’s leading providers of ground handling services and having them as a partner in the proposed joint venture will add strength to our service on the ground. SATS has over 60 years of experience in this field and provides a range of services based on the latest technologies and systems. Combined with NACIL’s experience and coverage, SATS’ presence will make the proposed JV more competitive and efficient.” SATS and NACIL will proceed to finalize the JV agreements while concurrently planning for the JV operations at the Mumbai and Delhi airports. Safety and Security Training AISATS in its continuous effort to improve the level of customer delight and satisfaction, not only from the point of view of its customer airlines, but also considering the effects the customer’s experience prior to and after flying has on an airline, conducted a special training for its security personnel at its premises at BIAL from the 11th of March 2009 onward. Mr. Kwa Tjun Kyet – Senior Vice President of Cargo and Marketing at AI SATS, along with Mr. Amal Kumar Chatterjee –Manager Security at AI SATS provided the training. Detailed discussions took place on the following points: • The role that security personnel have to play from a ground handling company and airlines point of view. • • • • The Quality of interaction between security personnel and the traveling customer. The importance of being friendly and helpful to the customer and at the same time enforcing the security guidelines. The effect, the quality of interaction has on an airline and a handling company, right from its effect on everyday business and revenues to customer satisfaction. How an individual customer may view an airline and a ground handling company because of their interaction with security personnel and ultimately influencing their experience while traveling by flight. NEWSLETTER JAN TO MAR 09 National Aviation Company of India Limited (NACIL), in consortium with Singapore Airport Terminal Services (SATS) has been awarded the Ground Handling and Cargo Terminal Handling concessions by Bangalore International Airport Limited (BIAL) at the new Bangalore Airport, Devanhalli. The airport commenced operations on 24 May 2008. Air India SATS Airport Services The same consortium has also been awarded the Ground Handling concession by GMR Hyderabad International Airport Limited (GHIAL) at the new Hyderabad Airport, Shamshabad. The airport opened on 23 March 2008. Air India SATS Airport Service Plot No. C-05L, Bangalore International Airport, Devanahalli, Bangalore-560300. AISATS will soon commence operations in BOM and DEL. HYD - Passenger & Ramp Handling • Ten International Customer Airlines AI, IC, SQ, EK, UL, KU, MH, KL (Ramp), TG, GF • Two Domestic Customer Airlines AI, IC BLR - Passenger & Ramp Handling • Thirteen International Customer Airlines AI, IC, SQ, EK, G9, MH, KA, TG, TR, MK, SV, 9W (Ramp), CD • Five Domestic Customer Airlines AI, IC, 9W, S2, 6E BLR - Cargo • Thirteen International Customer Airlines AI, IC, SQ (Cargo), EK, G9, MH, KA, EY, CD, DQ, BZ, MK, SV • Four Domestic Customer Airlines The AISATS Products / Services - Passenger and Baggage / Aircraft Internal Cleaning - Load Control/Flight Operations - Cargo - Security The Right Partner On Ground www.aisats.in/com Work Hard! Play Hard! AISATS conducted a cricket tournament for its entire staff at NRA Grounds, Jayamahal, Bangalore. there to cheer and support the different teams to contribute their best to this fun and enjoyable day. Details of the Tournament: Tournament comprised of four teams: Man of the Match: The cricket match ensured a great stage for team building, motivation, competitiveness, communication and better understanding between team members, and has certainly further increased the already high levels of motivation and commitment. AISATS Management took an active participation in this event and were all 1. 2. 3. Cargo staff—Yellow Ramp staff—Red Corporate and Security staff— Blue 4. Customer Support staff—Orange AIR INDIA SATS - NEWS LETTER • Manjunath (RAMP)—Match 1 • Jamshi (CSS)—Match 2 • Kiran (CSS)—Match 3 Winners of the Interoffice T/20 Cricket tournament: Winners of the Tournament— Customer Support Services ( Captain Hyder) Runners Up of the Tournament— RAMP ( Captain Senthil Kumar )