Leoman Josef Villarin Celis

LEOMAN JOSEF CELIS CSR/REVA/EA ABOUT MYSELF MY CONTACT Phone - Email - Address Iloilo City, Philippines EXPERTISE Real Estate Acquisitions. Property Analysis. MLS systems. Customer Support. Email Support. Chat Support. Scheduling calls, meetings and other business calls. Managing multiple inboxes. General admin and task management. Follow up with partners, vendors, team members and other business associates. Advance knowledge in tech. Microsoft Suite especially in Excel Photo editing and video editing software. Graphic design. Multiple CRM systems. Greetings! My name is Leo, and I am a seasoned professional with extensive experience in customer service and executive VA work. Over the years, I have honed my skills in providing exceptional support and service to clients in the Real Estate industry. My expertise includes managing Property Analysis, executive calendars, arranging meetings, and handling administrative tasks with ease. Additionally, I am well-versed in dealing with clients and customers, ensuring their satisfaction and building strong relationships. If you're looking for someone who can provide exceptional customer service and executive support in the Real Estate industry, I am the person for you! EXPERIENCE Tennessee Home Buyers I- Property Analyst/EA I was hired as a virtual assistant that aided in the acquisition of homes, getting comps for what we were trying to buy and analyzing the market value of the property and its after renovation value. I was also in charge of certain calendars and followed up on leads and sellers via chat, call and emails. I also updated our CRM and database with any changes in information from the leads and certain processes. ProctorU I 2016 - 2019 Customer Experience Specialist L1,L2 and QA I was a remote employee that would cater to the needs of teachers and students that encountered issues during their use of the program and the company's services. I would receive calls from both teachers and students and aid them or point them towards the right directions for their problems to be fixed. I also did chat support while I was here as well as email support. Eventually I was promoted to L2 and I handled more difficult concerns and special requests, after a few years I then was promoted as the first QA of this department. Tools, CRM and Apps Zendesk MyLiveChat Zoiper 3CX MS Word MS Excel MS PowerPoint Gmail Google Docs Google Sheets Google Forms Google Photos Google Drive Zoom, Skype, Slack Ring Central Phone Teamwork MailChimp Podio Canva TLO MLS (TN, AL, OH, KS) Transaction Desk Skyslope Slack Zillow, Realtor, Redfin Prop stream Discord Adobe Premiere Adobe Photoshop DaVinci Resolve SalesForce EXPERIENCE 72 Solutions I- Head IT I was the head of the IT department for this company and managed all personnel and interns. Managed the networking, hardware and software needs of the company. Vista Solutions I- Customer Service Representative Worked here as a contract employee while I was a student for a health care account regarding Medicare and Medicaid mainly in the state of New York and New Jersey. EDUCATION College West Visayas State University / Bachelor of Science and Information Technology (BSIT) June 2011 - March 2015, Iloilo Highschool West Visayas State University / Integrated Laboratory School June 2007 - March 2011, Iloilo Elementary West Visayas State University / Integrated Laboratory School June 2000 - March 2007, Iloilo References Jeremy Fish- William David O’Connell-- Erin Dias- Rey Leduna- Wanda Hendrick Robert Christian Belesario-- Rhonda Collins- Adrian Lomigo- Juanio Bautista-