Leo Vicente
3c V.luna St. cor Anonas ext. Sikatuna Village Q.C. 1102 |- |-
Sales professional with extensive experience in account and customer relationship
management. Cultivates, nurtures and maintains long-term customer relationships to
boost sales and grow brand visibility.
Core
Competencies
Professional
Experience
⬧
Account management
⬧
Oral and written communication
⬧
Sales management
⬧
Customer service
⬧
Cross-selling
⬧
Sales expertise
⬧
Territory management
⬧
Checking quotes
⬧
Trend forecasting
⬧
Cold calling skills
⬧
Relationship building
⬧
Converting leads
⬧
Sales reporting
⬧
Highly competitive
⬧
Mentoring and coaching
⬧
Proficiency with CRM systems
Renewals Account Manager – VMWARE
Servicesource Philippines | Taguig, NCR
09/2016 to 11/2019
●
Handled the highest volume account in Manila for Southeast Region territory, generating
more than $5,000,000 in renewals quarter over quarter.
●
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
●
In the top 5% of sales representatives out of 90 reps nationwide.
●
Utilize Salesforce to successfully manage a pipeline of 500-900 accounts quarterly.
●
Cultivate extremely strong relationships with partner counterparts.
●
Consistently exceeded quarterly set quotas by more than 30% by pursuing options which
can lead to more dollars coming in.
●
Forecast accurate weekly, monthly, and quarterly calls on a $5 Million + strategic
territory.
Customer Service Representative – AT&T
IBEX Global Silver City | Pasig, NCR
08/2014 to 09/2016
●
Achieved sales goals and service performance requirements, through up-sell and new
customer sales.
●
Described product to customers and accurately explained details and care of merchandise.
●
Dedicated to continuously improving sales abilities and product knowledge.
●
Provided excellent customer care by responding to requests, assisting with product
selection and handling ordering functions.
●
Answered an average of 70 calls per day by addressing customer bill inquiries, solving
problems and providing new product information.
●
Helped drive sales goals and achieve monthly targets.
04/2013 to 07/2014
Outbound Sales Representative – Cruise Line
Stellar Philippines Inc | Quezon City, NCR
●
Set up bookings, negotiated rates and provides additional services.
●
Consistently hit and exceeded sales goals by 20%.
●
Contacting cold leads and turn them to on set bookings.
Customer Service Representative – T-Mobile
NCO Sta Mesa | Quezon City, NCR
●
●
●
Education
Provided an elevated customer experience to generate a loyal clientele.
Answers customer questions regarding services and rates.
Awarded as the "Best Quality Agent" for getting 21 CSAT over 21 surveys.
BS Nursing
Ramon Magsaysay High School España, Manila – Manila, NCR
Character
Reference
-
Perpetual Help College of Manila – Manila, NCR
High School Diploma
Additional
Skills
02/2012 to 04/2013
●
●
●
●
●
●
●
●
●
Proficient in Microsoft Office
Customer-centric
Ability to work under pressure
Competitive
Time management
Persistent
Curious and eager to learn new things
Teamwork
Can do multitask
Rea Jane T Cruz
Sales Manager 1, Customer Success
C -
Elvis Jim Bornel
Sales Manager 1, Customer Success
C -
Rommel Lucero
Sales Manager 1, Customer Success
C -
-
