Leo Salamanca

I worked in BPO industry for more than 7 years and worked with China Banking Corporation for more than 4 years. I started working in contact centers and handled various projects (Bell Canada, VHA, Dell USA, and Bank of America). I am a well experienced and seasoned customer service representative.

I worked as an Account Manager (Topico Class and Sabico Class) in Amazon for more than a year

JOB DESCRIPTION:

• Responsible of daily Product Sourcing and Listing

• Management of all necessary communications with Amazon regarding Refunds and Open Cases

• Customer Service

• Inventory Management

• Monitoring and Research of Competitors

• Handling of suppliers and search for new products

I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours. Drives for excellence due to personal satisfaction and expectations. Functions well individually and as a team member. Can work under pressure with high quality outputs. Able to work well with people at all levels.