Leo Obiena

 PERSONAL INFORMATION Goal: Find a position in a well-managed BPO industry with a decent working condition. Position Desired: Workforce Management AnalystGender: Male Last Name: Obiena Marital Status: Single First Name:Leo Contact No.: (63)- Middle Name:Evia Country of Origin: Philippines Address 1: #10 Herrera Street San Vicente Level of Education: Bachelor’s Degree San Pedro City, Laguna 04023 (College Graduate) Address 2: #10 Herrera Street San VicenteCourse in College: BS in BusinessSan Pedro City, Laguna 04023 Administration Major in Management Height: 5’7 1/2Special Training Course: Leadership Weight: 71 kgs. Through Values Birth Date: 08/29/1983Area of Experiences: Call Center Citizenship: Filipino Industry Age: 31 WORK HISTORY Name of Company/Address FromToPositionSalary Teleperformance Phil. Inc. February 2013 Present WFM MC P33,000 Santana Grove, Dr. A. Santos Ave. Analyst Parañaque City, Metro Manila 1700 Teleperformance Phil. Inc. April 22, 2008 February 2013 Technical P18,000 Santana Grove, Dr. A. Santos Ave. Support Parañaque City, Metro Manila 1700 Representative WORK EXPERIENCES Works Currently / Previously Performed Special Skills Analyzing historical data and creating short-term forecast to be used in generating agent schedules Internet Applications Microsoft Office (MS Excel, MS Outlook, MS Powerpoint, MS Word, etc) Verbal and Written Communication Skills Leadership and Collaboration Skills Root Cause Analysis Good Analytical Skills Advanced Knowledge in Forecasting Generating efficient work schedules for the agents while balancing service level goals, personal preferences and labor rules Leave Management Generating official reports on attendance, productivity, billing etc. Coordinating reporting efforts with the account owners and help streamline reports and their processes while adding efficiencies and insight Provide excellent service and over the phone technical assistance Configure and troubleshoot internet and security applications