Leo Innocent Lwole

LEO L. INNOCENT Virtual Assistant Address: P.O Box,-, Mombasa | Phone: - | Email:- SUMMARY Hard-working and self-motivated Virtual Assistant with 4+ years of diverse experience including E-commerce administration, website content administration, book/record-keeping, data entry and various personal assistance tasks. Able to focus on work without need for supervision. Uploaded and edited content for 4 fashion websites with more than 10,000 monthly visitors each in 2018 SKILLS & QUALIFICATIONS ❖ Administration: ❖ Inventory Management: ▪ Proven track record in E-commerce administration. ▪ Experience in managing inventory across multiple E▪ Effective inventory management across diverse commerce platforms. platforms. ❖ Listing: ❖ Customer Service: ▪ Proficient in creating and maintaining automated ▪ Excellent communication skills for addressing listing templates. customer queries. ▪ Expertise in manual product listing, including photo ▪ Proactive approach to customer engagement and cropping and SKU-based file management. loyalty building. ❖ PA Management: ❖ Virtual Assistant: ▪ Efficiently managed customer clearance and calendar ▪ Meticulous attention to detail in manual processes. for the managing director, showcasing organizational ▪ Initiative-driven with the ability to take ownership skills and task ownership. of tasks. ▪ Willingness to take on additional responsibilities, including managing other virtual assistants, bookkeeper/accountant, SEO, video editor, and social media manager. WORK EXPERIENCE Remote Assistant | Freelance | 09/2018 – 12/2022 • Managed family of 4 medium-sized blogs related to lifestyle and fashion. • Performed publishing and editing tasks per blog post as required. • Organized content calendar for future articles, and maintained documentation of published posts in spreadsheets. • Administered 16 social media accounts of 4 websites, each including Facebook, Pinterest, Twitter, and Instagram. • Managed appointments and calendar and booked meetings with new and existing clients. Key Achievements • Published over 100 articles in 2020, complete with images, meta elements, and corresponding social media posts. • Increased Facebook page fans by 350% in 2019 and Twitter followers by 200%. E-commerce Admin Associate | Coastal Image Technologies Ltd | 04/2012-09/2018 • Successfully managed inventory across multiple marketplaces, employing meticulous attention to detail in manual delisting processes where automation was not feasible. • Streamlined order fulfillment by transferring addresses from marketplaces to shipping couriers, resulting in a 15% reduction in shipping errors. • Proactively handled customer service duties, including tracking number updates and implementing a post-sale communication strategy, leading to a 20% increase in customer reviews and loyalty. • Created and maintained product category pages, including proper URL naming conventions, while implementing SEO best practices. • Organized and maintained online company files, invoices, and other digital documentation. • Edited, Uploaded and a sole photographer of all inventory for the eBay store, website and Facebook page. Key Achievements • Streamlined order fulfillment processes, reducing shipping errors by 15%. • Achieved a 20% increase in customer reviews and loyalty through proactive post-sale communication. • Responsible for successful manual delisting processes in the absence of automation tools. • EDUCATION Bachelor of Science: Information Technology, 2016 Technical University of Mombasa – Mombasa AWS Certification: AWS Cloud Practitioner, (Ongoing), 2023 Ajira Digital Kenya (Emobilis Africa) – Virtual Learning REFEREES Beryl Koyo | Influx Inc. Email:-| Phone: - Gabriel Mandela | Manager Digital Implementation Services, Absa Africa Email:-| Phone: - Sebastian Pabon | Manager Infrastructure & Technical Support, Onbe Inc. Email:-| Phone: - Patrice Rodman| Freelance Software Developer Email:- attention to detail, strong problem-solving skills, redshift, emerging markets, startup, data infrastructure, digital banking, digital, secure, and efficient banking tools, Data Engineer, Remote, Fintech startup, Banking, Emerging markets, Investors, Credit unions, Digital banking , Global scale, Data infrastructure, Data, Financial health, Scalable, Data management systems, ETL processes, Data quality, Accessibility, Database management , Analytic tools, Data security, Sensitive financial data, Cross-functional collaboration, Analytics, Business teams, Data needs, Optimization, Innovation, Data management technologies, Software engineering tools, Engineering, SQL, Python, Cloud services, AWS, Google Cloud, Data tools, Metabase, Segment, Mixpanel, Problem-solving skills, Attention to detail, Excellent communication, Teamwork abilities