Lennux Ferdinand (BM)-| -
Luton, Bedfordshire, England
Professional Summary
Experienced IT & CNC Specialist Network Infrastructure Remote Systems Support
A highly versatile IT professional with over 20 years’ experience in system optimization, cybersecurity, CNC automation, and enterprise IT support. Proven ability to deliver results remotely or on-site, manage complex IT ecosystems, and provide trusted consultancy to SMEs and corporate clients. Available for contract, freelance, or part-time work committed to driving efficiency and reliability through practical, hands-on solutions.
Career Objectives
Seeking remote or flexible IT consultancy and support roles where I can leverage my extensive experience in networking, system optimization, and CNC automation. Passionate about delivering tailored solutions that enhance operational performance and business continuity.
Key Skills & Expertise
Remote IT Support & Troubleshooting
System Audits & Security Hardening
Network Infrastructure Design (LAN/WAN/VPN)
CNC Programming & Automation (TRUMPF, Siemens)
ERP & CAD Software Integration
Windows Server, Active Directory, Office 365
Virtualization (VMware, Hyper-V)
IT Asset Management & Procurement
Cloud Platforms (Azure, AWS)
Client Relationship Management & SLA Adherence
IPv4/IPv6 and QOS Experience
Professional Experience
Technical Support Engineer | TRUMPF UK Ltd
Feb 2017 – Feb 2025
Spearheaded IT infrastructure upgrades, improving system reliability by 35%
Optimized enterprise networks, reducing downtime by 40%
Delivered onsite & remote IT support, achieving 97% client satisfaction
Programmed and troubleshot CNC machines and automated storage systems
Installed and upgraded CAD programming and ERP automation systems
Self-Employed | Amazon Delivery Multi-drop Driver
Dec 2016 – Feb 2017
Delivered 200–300 parcels daily, assisting team members to complete routes
Director | Drive Network Support UK Ltd
Jan 2007 – Dec 2016
Founded and scaled an IT consultancy for SMEs and large enterprises
Implemented IT infrastructures enhancing efficiency by 50%
Developed training programs to up skill client IT teams
Managed IT procurement, optimizing cost and system performance
Delivery Driver | Dixons Retail PLC
May 2011 – Jul 2013
Multi-drop deliveries and installations of appliances using 7.5T vehicles
Level B Quality Control Supervisor | Computacenter
Jan 1990 – Dec 2006
Supervised IT quality control for clients like BT and Morgan Stanley
Led system upgrades reducing IT failures by 30%
Managed a £4M British Telecom deployment contract
Provided technical support across DOS, Windows, and Mac OS platforms
Certifications
Cisco CCNE
Microsoft MCP & MCSE
Novell CNE
Education
Beech Hill High School
O’ Levels: Home Economics (B), Art/Pottery (B), and Physical Education (A)
CSE: Maths (2), English (2), Geography (2), Science (2)
Additional Certifications
UEFA 'B' Coaching Certificate | Football Coach Level 2 (FACA Member)
Safeguarding Children in Football | Continental High-Level Technical Course (2013)
Honours & Awards
International Bravery Award
Featured in Nation News (“The Making of a Hero”)
Additional Information
Availability: Part-time, Freelance, And Remote
Services: IT Support, Network Management, CNC Programming
Strengths: Reliable, Resilient, Strong Communicator, High Integrity
Weakness: Previously took on too much individually; now improved delegation through leadership experience
References
Available upon request.
