Lennox Lumley

I started off in 2005 as a Customer Service Representative at e-Services Group Intl. From there, I continued to work in customer service while having a brief spell as a Helpdesk Coordinator in 2009. Both roles required great depth of knowledge and excellent customer service to be successful; particularly when I started to work as a Subject Matter Expert, where I assisted front line agents with escalations and product support queries.

I worked as a supervisor for the better part 5 years, during which I lead teams ranging from 12-28 persons at a time, all providing front line support to customers. I have enjoyed working in the customer service industry and hope to continue doing so in the future. I also want to explorer more opportunities in this field; as well as other support related fields.

I believe that my genuine love for others, building relationships and finding solutions to problems will help me to be successful in all that I endeavor.