Lennie Bergoro

Lennie Bergoro Client Services Officer Works as an Order Management Officer for more than 4 years. Has a history of working in the information technology and customer service industry for more than a decade. Skilled in customer support, purchasing, order management, collections, and office administration. Contact Phone- Email - Address 67 Navy Road, South Signal Village, Taguig Education Experience May 2018 - Present CSW-IT - Techno Global Team l Taguig, Philippines Client Services Officer Work hand in hand with the sales department and process all customer orders, monitor the shipment and ensure optimal practices for all processes. Monitor all vendor performance and stock levels and evaluate all orders. Create a regular summary report for ETA, backorder, and account statuses. Review and process high-dollar quotes and purchase orders from universities, government agencies, hospitals, and other businesses through Datto and Pipedrive. Ensure quality service for repeat business. Handle order amendments, returns, misdelivery, and other sales team and customer inquiries. Collections and invoice processing through Xero. 2022 February 2017 - May 2018 Business Administration Major in Human Resource Development and Management Xerox - Conduent Inc. | Pasay, Philippines Taguig City University 2005 Purchase Order Associate Acquire and follow up purchase order documents through various forms of communication including the Latin America region and validate them in CRM. Ensure purchase order documents match the system quotes and communicate any discrepancies with the sales department and end user. Signal Village National High School February 2016 - August- Air Tasker - Shore Solutions | Taguig Philippines Tenement Elementary School Content Moderator | Email Support Representative Skills Moderate and ensure all reviews, comments, and customer interactions on the online platform conform to the rules and regulations. Handle customer inquiries and provide resolution in a timely manner. Order Management February 2015 - January 2016 Thumbtack - IBEX Global Solutions | Paranaque, Philippines Logistics Content Writer | Subject Matter Expert Purchasing Sales Quote Creation Invoicing and Collections Vendor Management Email Management Data Entry Quickly research clients’ websites to be able to understand a short summary of who they are and what they do. Write a short snippet about the client's business and services offered using keywords to increase the business's google searchability. Assist and train new hires in writing snippet contents. Language November 2013 - January 2015 AT&T - Teleperformance | Pasig, Philippines Chat Support Representative English Filipino June 2011 - July 2012 AT&T - Cognizant | Taguig, Philippines Customer Support Representative August 2009 - June 2011 Ivoline | Mandaluyong, Philippines Online English Teacher Prepare and deliver English lessons to improve Korean students’ reading, writing, and conversing skills. Reference Althea Bronosa Account Executive, Techno Global Team Phone: - Email : - Mary Grace Majillano Account Director, AUS Phone: - Email : - Ronald Popa Spanish IT Specialist, EMAPTA Phone: - Email : -