Lennard Copones

I have around 4 years of experience in the telecommunications and customer support industry. I started as a Technical Support Representative at Concentrix and was promoted to Subject Matter Expert, where I handled escalations, supported agents, and helped improve team performance. That experience helped me develop strong problem-solving skills, leadership, and the ability to work under pressure. I also have experience as a Virtual Assistant and Client Support Executive with Fornova, where I worked on data analysis, rate monitoring, and client support. This role strengthened my analytical skills and attention to detail, especially when handling system issues and ensuring accurate data. I’m skilled in using CRM tools like Zendesk, Jira, and Salesforce, and I’m comfortable working with data, supporting customers, and collaborating with teams.