Lenina Lean Victoria

Lenina Lean D. Victoria Broadway Pines Executive Village,Mayamot Antipolo City Rizal--Work Experience Techmahindra LTD, Quezon City—Customer Service Representative • July 2018 – ●​ Excellent Customer Service • Identified and escalated complex customer issues to the appropriate department ●​ Provided accurate and timely responses to customer inquiries ●​ Monitored team performance and identified areas for ●​ • Developed a customer loyalty program that increased revenue improvement. by providing an expert service Return Work Instruction (RWI) • January 2019 – December 2019 ●​ ●​ ●​ ●​ ●​ ●​ Developed and implemented team processes and procedures Microsoft PowerPoint • Microsoft Excel • Microsoft Office • Leadership Skills Ability to Work in a Team Ability to Work Under Pressure Intouch CX, Quezon City—Claims Analyst (AIRBNB) November 2021- December 2023 ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Interpersonal Communication Skills Multitasking Skills •Team Inbound call Ambassador Handling guest listing schedules,rebooking, cancellation and helping them to communicate with the Host. Handling Host on how they will update their W8 and W 9 form Escalation for Safety travel concerns Claims Analyst- As a Claims Analyst, I am the one who is responsible for validating, conducting the amount to compensate and analyze the submitted claim of each Host who’s part of Airbnb. Work Experience Collabera Digital January 2024-June 2024 Contractor- Retail and Pharmacy Services Email and Phone Support ●​ Analyzing the customer concern when it comes to their in-store and online grocery purchases ●​ Providing refund and proper delivery services for online orders ●​ Responding to email complaints, compliments and refund process ●​ Handling pharmacy technical concerns of the customer using their pharmacy account and contacting their local pharmacy Cognizant November 2024-April 2025 Senior Processor Executive ●​ Responsible on handling the stakeholders concern regarding their shares, stocks in certificate and providing information about selling the members stock/share. Key Car Rental – Virtual Assistant Administrator Remote- Brooklyn New York 11204 . • Processing of required documents by the insurance company to process the claim for the auto (for damages and loss) • Verifying the status of claim and negotiation of the amount that the insurance company can cover. • Contacting the renter’s just in case their insurance company on file did not comply with the amount that we are requesting to them for the cost of damages/loss Collision's Car Rental Group -Brooklyn New York -Updating received checks from different repair shops from the United States. -Uploading and sorting scanned receipts send by clients to Dropbox -Uploading the clients expenses from car repairs using Quickbooks. ​ EDUCATION ABE International Business College, Malolos City, Bulacan — Accountancp and Business Management •June 2016 – March 2018 Graduated with HONORS Kalumpang National Highschool, Marikina City — Highschool- Graduated with HONORS