Lenilyn Abes

Lenilyn Brucal Abes Email:-Mobile: - Bur Dubai, Dubai, UAE Professional Summary Reliable and performance-driven professional with over a decade of experience in customer service, financial operations, and team leadership across both retail and e-commerce environments. Skilled in handling complex customer issues, leading high-performing teams, and streamlining service operations. Adept at managing escalations, optimizing cross-functional coordination, and ensuring timely and accurate order fulfillment. Proven ability to thrive in fastpaced, customer-centric settings. Seeking a full-time role in a stable, growth-oriented organization where I can apply my expertise, support customer-focused initiatives, and continue to grow professionally. Work Experience Customer Service Associate – E-Commerce Aster DM Healthcare LLC | Dubai, UAE March 2019 – Present          Lead the customer service team by managing high-level escalations and resolving critical complaints with a customer-first approach. Delivered timely and effective support through phone, email, and internal communication platforms. Oversaw the entire customer journey, including order placements, tracking, cancellations, exchanges, and refund processing. Quickly addressed product-related issues, enhancing customer satisfaction and loyalty. Anticipated customer needs to provide proactive and personalized service. Managed delivery inquiries to ensure accurate and on-time order fulfillment. Maintained detailed documentation of customer interactions to support audits and process improvements. Assisted with invoicing and billing to ensure financial accuracy. Collaborated with suppliers and internal teams to maintain optimal stock levels and streamline order fulfillment. Branch Manager Universal Storefront Services Corp. | Philippines October 2011 – July 2017      Directed daily branch operations ensuring precise cash handling and compliance with internal controls. Delivered financial services including fund transfers, time deposits, and remittances, prioritizing efficiency and customer satisfaction. Compiled and reconciled daily financial reports to maintain transparency and accuracy. Ensured confidentiality and security of customer data in accordance with company policies. Conducted KYC verification and due diligence for new and existing clients, adhering to regulatory requirements. Skills      Customer Service & Communication Operational & Process Management Leadership & Teamwork Financial & Regulatory Compliance Technical Proficiency (CRM software, Microsoft Office, billing systems) Education Bachelor of Science in Legal Management De La Salle Lipa June 2007 – April 2011 References available upon request.