Lenah Musangi

LENAH M MUKAI Female, 31 Years Born on 23 September 1989. Tel: - Skype: Lenah.musangi1 E-mail:- preferred method of communication Current location: Nairobi, Kenya. Citizenship: Kenyan. Objective: To obtain a position within an organization where I can maximize my academic, training and work experience gained in law, Administrative work, Sales and marketing, public relations, Technology & Business Management. A position that places me as a team- player, leader, listener, in customer-service relations as well as office management tasks. A challenging environment to achieve the set corporate goals both for the organization as well as myself. KEY COMPETENCIES • Communication skills – the ability to get my message understood by my audience by adopting a range of styles, tools and techniques appropriate to connect stakeholders, ideas and processes at all levels. • Flexibility – adapt to changing circumstances and display a positive attitude to the process of change management. • Relationship builder – ability to influence different stakeholders with the aim of maintaining effective rapport with colleagues and build networks in the industry. • Decision making – ready and able to take the initiative, originate actions from data-driven sources and be able to take responsibility for the consequences. • Strategy oriented – able to think ahead in order to establish an effective, efficient and appropriate course of action for self and others. Prioritizes and plans activities taking into account all the relevant issues and factors such as targets, deadlines and scarce resources. • Innovative – able to transform ideas/impulses into practical reality. Can look at existing situations and problems in novel ways and come up with creative solutions. WORK EXPERIENCE: MARCH 2020 TO DATE. BUSINESS MANAGER SWEETTOOTH KENYA Reporting to: Company Director There are admin tasks that I need to attend to every single day and these are not limited to, sending emails, working on planning, and dealing with any urgent matters that may arise. Key Assignments: • Develop goals and objectives that tend to growth and prosperity Design and implement business plans and strategies to promote the attainment of goals Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.) Organize and coordinate operations in ways that ensure maximum productivity Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness Maintain relationships with partners/vendors/suppliers Gather, analyze and interpret external and internal data and write reports Assess overall company performance against objectives Represent the company in events, conferences etc. Ensure adherence to legal rules and guidelines. JANUARY 2018 TO MARCH 2019. OPERATIONS EXECUTIVE FUNTRENCH LIMITED Reporting to: Campus Manager Ensure that Operations duties & initiatives align with mission, values and long-term business strategy, and that they support the evolving needs of the organization. Key Assignments: • Improve the existing procedures for outgoing and incoming resources and track inventory for the all departments. • Review all financial statements for discrepancies before forwarding them to AP and AR departments. • Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets. • Communicate with legal counsel and safety department to ensure all processes remain compliant with all governmental regulations. • Planning and controlling change. • Managing quality assurance programs. • Researching new technologies and alternative methods of efficiency. • Setting and reviewing budgets and managing cost. • Recruit, select, train, assign, schedule, coach, counsel and discipline employees. • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions. • Plan and review compensation actions; enforcing policies and procedures. • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends. • Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions. • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping. • Analyze process workflow, employee and space requirements and equipment layout; implement changes. • Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations. • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplish operations and organization mission by completing related results as needed. • APRIL 2016 TO AUGUST 2017 FRONT OFFICEASSISTANT GOLDEN TULIPS HOTEL NAIROBI. Reporting to: Front office manager. Key Assignments were to: • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) • • • • • • • • • • Train, supervise and support office staff, including receptionists, security guards and call center agents. Schedule shifts. Ensure timely and accurate customer service. Handle complaints and specific customer requests. Troubleshoot emergencies. Monitor stock and order office supplies. Ensure proper mail distribution. Prepare and monitor office budget. Keep updated records of office expenses and costs. Ensure company’s policies and security requirements are met. SEPTEMBER 2015 TO MARCH 2016 LEGAL ASSISTANT Sisule, Munyi Kilonzo & Advocates. Reporting to: General Manager- Operations. Duties: • • • Developing the cases by conducting discovery and drafting motions and briefs. Preparing and/or instructing in summary prosecutions, committals, plea hearings, trials, appeals and other hearings in the Magistrates’ and County Court. Preparation included: • Ensuring that all documentation is filed and served within limited time limits. • Assessing evidentiary material for admissibility and appropriate resolution. • Undertaking legal research, consultation and liaison to gather information on specific issues. • Providing written and verbal advice and analysis to Crown Prosecutors, management and senior staff to ensure the effective prosecution of criminal cases within limited time constraints. • Preparing accurate and concise memoranda on legal issues arising out of prosecution files, including providing legal advice within the OPP and to external stakeholders within agreed time limits. • Managing a range of interpersonal interactions both internal and external. • Interpreting and applying legislation and DPP Policies within the criminal law as applicable to prosecution files. Managing allocated files to comply with office operating and legal case management • • • • • • system standards. Including meeting set targets and providing monthly reports to the Directorate Manager. Ensuring that cases are competently, efficiently and expeditiously prepared and properly presented before the Court Pursuing resolution of individual allocated cases in a proactive manner at all stages of the prosecution. Processing in accordance with the Director’s policy. Providing advice / assistance to police, counsel and other prosecuting or investigating authorities. Taking into account the needs of victims in accordance with the relevant legislation. ACADEMIC QUALIFICATIONS: 2010 TO 2015 1. State University of Management Russia 1.1. Bachelors of International Law Specialist Degree. 2. 2nd Upper Class Honors- Legal Option With Management as a parallel Diploma. SYNOPSIS OF ACCOMPLISHMENTS: • Certificate of Recognition for the CIMA Global Business Challenge (April 2013). • Member of the State University of Management international student council. • Certificate for active Participation in Students drama Festival at the State University of Management Moscow. • Secretary General for the Association of Kenyan Scholarship Students in Russia. • Theatre actress - State University of Management theatre group. LANGUAGES: 1. 2. 3. 4. English— Competent / Excellent spanish— Competent Russian — Advanced/ Excellent Swahili —Competent / Excellent TECHNICAL SKILLS Proficient with MS Office Special interest and hobbies: sports (basketball and volley ball), dancing, singing, cooking, drama and theatre. Referees available upon request.