Lemwell H Suva

 Lemwell Suva Blk 25 Lot 21 Marina St. Josefa Subdivision Malabanias Angeles City Pampanga -- Multiple years of experience working in fast paced customer service environments, primarily dealing with international based clients. I am actively seeking employment opportunities that can draw from my past experience, while providing me with new challenges. ㅡ Skills Providing world class customer service experience to clients as well as excellent in creating, managing and analyzing reports. Highly trained in MS Office applications most especially MS Excel. Delivering competitive communication and interpersonal skills. Good in working with a group but can also serve as a reliable leader. Supervision is minimal in need. ㅡ Experience Booking.com / Senior Workforce Planner December 2017 - October 2019, Piet Heinkade 61-135 Amsterdam 1019 GM, The Netherlands Coordinate proactive as well as reactive adjustments to plan, including resource balancing Participate in regular strategic as well as tactical alignment between cluster planners and workforce planning managers Adjusting production work schedules to optimize performance and align to business needs Develop and deliver accurate strategy-focused and insightful reporting Arklet Housing Association / Admin Assistant March 2016 - February 2017, Barrland Court, Barrland Drive Giffnock Glasgow G46 7QD Scotland Taking in phone calls from tenants and contractors and providing general office assistance Admin duties such as making spreadsheets, data input, attending to incoming and outgoing mails, invoicing and couriering of documents Teleperformance / Customer Service Advisor September 2015 - December 2015, 480 Argyle Street Cuprum Building Glasgow G2 8NH Scotland Worked as part of the Renewal Team with one of the major energy companies in the UK delivering high level of customer service Strictly followed Data Protection to make sure customer’s information is safe Provided fair customer treatment as part of the energy regulations and made sure to offer the best and suitable product to consumers and resolved their complaints C3/CustomerContactChanneles / Workforce Real Time Analyst January 2013 - April 2015, 11th Floor Bonifacio One Technology Tower, 3030 Rizal Drive West, Global City Taguig Philippines Responsible for real time adherence and queue management for business operations Monitored and managed site activities to support client service level agreements Analyzed call volume and average call time to monitor operations’ productivity Hourly delivering service level reports to clients, senior management and operations team Processed attendance updates and schedule swaps within operations Managed real time reporting deliverables and ad-hoc requirements Point of Contact in processing schedule exceptions and other necessary operations’ offline activities C3/CustomerContactChanneles / Executive Admin Assistant January 2013 - April 2015, 11th Floor Bonifacio One Technology Tower, 3030 Rizal Drive West, Global City Taguig Philippines Created detailed weekly and monthly headcount reports and kept the Operations Director updated on employee utilization Coordinated, scheduled and arranged meetings including business and social events Collected and compiled weekly and monthly business reviews of each company account Attended to any miscellaneous such as hotel booking, tickets purchasing and other needed online transactions ㅡ Education Holy Angel University (Undergraduate) June 2007 - October 2007, Sto Rosario Angeles City Pampanga Philippines Angeles University Foundation (Undergraduate) June 2006 - October 2006, Manuel Roxas Street, Angeles City Pampanga Philippines Justino Sevilla High School June 2002 - April 2006, Manga Cacutud Arayat Pampanga Philippines