EDUCATION
National College of Science and Technology
Associate in Computer Technology
June 2007 - April 2009
Congressional National High School
Secondary Education
June 2002- April 2006
WORK EXPERIENCE
Virtual Assistant/Email Support
Snipesoft Ltd.
February 2017 - to present
LEMUEL
POLANCOS
CUSTOMER SUPPORT
Managing an eCommerce seller account on trademe.co.nz
Customer Service Representative
Iqor Philippines
November 2015 - August 2016
Answering all inbound calls and handling customer
related concerns for Fingerhut.com
Customer Service Representative
Teleperformance Philippines
MOBILE: -
EMAIL:-ADDRESS: Block 6 Lot 12 Ferrari Street
Villa Luisa Homes Phase 4. San Agustin III
Dasmariñas City, Cavite 4114
January 2013 - November 2015
Handled hotel reservations for Wyndham Hotels (both
high end and regular hotels)
OTHER EXPERIENCE AND SKILLS
Experienced Shopify website creator for dropshipping
business. I do basic Shopify Web Design. HTML, CSS,
Search Engine Optimization. Product Listing, Product
Sourcing, and Product research.
ABOUT ME
I am a professional Customer Service
Representative with over 6 years
experience in handling multi-national
clients. My unique professional
experience stems from years of
providing excellent customer support,
creative problem solving and building
customer loyalty.
With a great understanding of the Travel and
eCommerce industry sector.
With basic photo and video editing skills (for social
media daily posts and marketing ads)
Experience in handling social media platforms, creating
daily social media posts for both Facebook and
Instagram platform, I also handled customer inquiries,
and as a social media moderator
Over 9 years with a proven track record in customer
service, sales, and telemarketing experience.
