Lemuel Paular

LEMUEL C. PAULAR | CUSTOMER SERVICE REPRESENTATIVE LOCATION: MANILA PHILIPPINES CELLPHONE NUMBER: - EMAIL:- With a three years of experience in Customer Service facing roles for providing accurate information with customer billing disputes and inquiries. Helping-out Customer’s application with US credit cards over the phone. I am able to provide an outstanding service within any environment and deal with a broad range of customer needs from initial inquiries through to sales, transactions, customer service satisfaction and especially complaint handling. SKILLS: Skilled in Customer service, technical support with knowledge on data entry and basic lead generation and a Fast Learner CAREER SUMMARY APRIL 2016 TO OCTOBER 2016CUSTOMER SUPPORT/BILLING/TECHNICAL SUPPORT Assisting caller’s by providing them what they need to know about their billing and dispute. Giving them basic technical support by navigating them with step by step trouble shooting. Handling customer complaint and dealing with it through the telephone. Dealing with a large numbers of Customer in a daily basis and ensuring complete satisfaction. Processing transaction such as billing inquiries, basic trouble shooting and handling customer complaint. Managing customer details database and making amendments on customer’s request. NOVEMBER 2016 TO PRESENTCUSTOMER SERVICE REPRESENTATIVE/CREDIT CARD APPLICATION (US BASED) Assisting Caller’s by filling out an application over the phone. Dealing with high Volume of enquiries. Creating ticket for their complaints for further assistance By the banking personnel. NOVEMBER 2012 TO MARCH 2016ADMINISTRATIVE ASSISTANCE FOR A FASTFOOD RESTAURANT Having a different role for this position. Helping the crew for their production process during store operation, receiving and checking deliveries for the usage every day. Checking inventory every day at the end of the store operation, checking discrepancy with sales versus the inventories. Making sure of the First in First out process with the goods to avoid sanitary defects. 2018 TO PRESENT POLYTECHNIC UNIVERSITY OF THE PHILIPPINES OPEN UNIVERSITY B.S ENTREPRENEURSHIP 2000 TO 2004CARARAYAN NATIONAL HIGHSCHOOL NAGA CITY PHILIPPINES 1994 TO 2000NAGA SENTRAL SCHOOL 1 NAGA CITY PHILIPPINES LANGUAGE SPOKEN: ENGLISH, FILIPINO AND BICOL