Lemuel May H. Landicho

LEMUEL MAY LANDICHO CUSTOMER SUPPORT I SALES VA I PROPERTY MANAGER PROFESSIONAL EXPERIENCE - I am a dedicated, approachable, and industrious individual who takes great pride in consistently delivering outstanding customer service. My ability to handle customer inquiries and resolve issues, coupled with my pertinent professional background, positions me as a valuable asset to any company I join. Calaca, Batangas 4212 WORK EXPERIENCE 0951 - 123 - 4792 SKILLS Customer Service Property Manager I Stay With Dave I 2023 Communicate with guests (Inquiries, Concerns, Reservations) Send alteration and resolution request via Airbnb Verify ID’s and Credit card details Problem Solving Creating Click up tickets for maintenance issue Leadership Check the quality of the cleaning by uploading the after Technical cleaning photos in Breezeaway app. Communication LANGUAGES Cleaning Management I Squeaky I 2023 Do the cleaner's schedule Communicate with the Cleaners for English assignments Filipino Handles maintenance and guest request TOOL USED Slack Asana Click Up Airbnb their cleaning Request unit supplies request Manage the door codes and lockboxes Call those clients who gave negative feedback and offer a resolution as soon as possible Sales Assistant I Banana Solar I 2021 Calling those new leads who are interested in our solar system. Guesty Responding to those inquiries of what would be the possible Dialpad or best solar system we can provide. Depending on the size Zendesk and type of the roof . Breezeaway Property Manager I RenJoyBnb I 2022 Properly address those concerns from guest Engage with guest (Handling inquiries, Addressing concerns, Managing reservations) Update cleaning schedule Send alteration and resolution request Verify and accept reservation Create a work order for a maintenance issue EDUCATION Rizal College of Taal 2014 - 2018 Bachelor of Science in Criminology