Lemuel Mark M. Galivo
0852 Mabini Street San Sebastian Hagonoy, Bulacan 3002
Home Phone: - / Mobile Phone: -
Email:-
Objectives:
To work for and contribute to a business that is looking for an energetic, efficient and adaptive employee to excel at all areas of his chosen sector.
Work Experience:
Scotts Product Source (USA) May 2014 – July 2018
Amazon Virtual Assistant | Shipment Tracking | Customer Service
Virtual Assistant – managing email client, calendar management. Office application and Google docs.
Shipment Tracking – dealing with purchase orders on seller accounts; manage shipment delivery and contacting carrier.
Customer Service – dealing with customer inquiry, purchased items and responding to email.
Teleperformance (Makati) September 2009 – December 2013
Network Solutions|WEB.COM
Assistant Team Lead | Subject Matter Expert
Technical Support |Customer Service-Sales
Assistant Team Lead - taking supervisory calls, providing feedback to agents, validating of escalated tickets and processing escalation to managers and operation report.
Webhosting | VPS Technical Support – dealing with website issues, uploading and downloading of website files. Support in managing PLESK and Virtouzzo panel on Virtual Private Server.
Mange Hosted Exchange E-mail 2007 and 2010, Troubleshoot and Escalate issues accessing the control panel, support email issues and Boundary Defense for E-mail.
Troubleshoot supported script errors, Database, zone record updates, DNS and domain registration set up and domain transfers. (PHP,MYSQL,MSSQL Database, ASP, ASPX, Cold Fusion)
Up selling web hosting service and online marketing services.
AEGIS PeopleSupport (Makati) December 2007 – August 2009
EarthLink Web Hosting
Technical Support/Customer Service/Sales
Tasked to handle inbound Customer service and Technical support for Webhosting accounts.
Troubleshoot supported script errors, zone record updates, DNS and domain registration set up and transfers.
Reports trends in website and email errors to escalation group (i.e. Tier 2, Tier 3).
Process outbound calls to partner vendors when necessary to resolve a client issue.
PeopleSupport (Makati) February 2007 – December 2007
EarthLink New Edge Networks
Technical Support/Customer Service
Handled building of networks, router technical support, billing, and customer service.
Selected to be part of the Ticket Management Team that involves troubleshooting with the Local Exchange Carrier, ISP, and Accredited Install Contractor. Taking supervisory calls, escalated calls and Chat Support Specialist.
Skills:
Programming Languages: Assembly Language, Turbo Pascal, COBOL, C++, Visual Basic, Visual FoxPro, ASP, ASPX, Cold Fusion
Systems: Windows 98, Windows ME, Windows NT, Windows XP, Windows 2000,
Software: Visual Studio, Microsoft Office, SQL, ASP, Dreamweaver, Flash, Siebel, Wave.
EDUCATIONAL ATTAINMENT:
College: International Electronics and Technical Institute, Inc.
SY-
Guadalupe Mall, Guadalupe, Makati City
Course: Information and Communication Technology
Graduated with Honors
Vocational: UNIVILLE Vocational School (SY 2001 – 6 Months)
Makati City
Course: Computer Technology
Secondary: Fort A Bonifacio High School (SY 1996 – 2000)
J P Rizal Extension., Makati City
Primary: Holy Light School (SY 1990 – 1996)
#99 Concepcion Street Buting, Pasig City
SEMINARS/TRAININGS ATTENDED:
COURSE DATE PLACE / April 1, 2006 Makati City
CCNA 1 & 2 Networking Basics CISCO Networking Academy
Program
Character References:
Scott M. Sodergren
Owner
Scotts Product Source
T-| M-
E-
Skot Radcliff
Owner
TSR Services
T-| M-
E-
