Lemuel Jay Rovero

Lemuel Jay Rovero ❖-❖ - ❖ Bacolod City, Philippines WORK EXPERIENCE Pathcutters Affordable Staff June 2023 – Present Virtual Assistant Bacolod City, Philippines ▪ Managing and organizing real estate databases, updating property listings, and inputting relevant information into CRM systems. ▪ Assisting with the preparation and marketing of property listings, including creating online listings, virtual tours, and property descriptions. ▪ Providing general administrative support including organizing files, handling paperwork, and managing virtual office tasks. Concentrix April 2022 – June 2023 Customer Service Representative Bacolod City, Philippines ▪ Helping customers make flight reservations, book tickets, and providing information about available flights, schedules, and fares. ▪ Assisting customers with flight changes, rebooking, and cancellations, ensuring they understand the airline's policies and any associated fees. ▪ Ensuring compliance with airline policies, procedures, and industry regulations while providing customer support. Panasiatic Solutions August 2021 – March 2022 Customer Service Representative Bacolod City, Philippines ▪ Receiving and responding to customer inquiries, concerns, and complaints via phone. Providing timely and accurate information to address their needs effectively. ▪ Educating customers about different products and services offered by the company, including phone plans, data packages, and additional features. ▪ Accurately documenting customer interactions and the actions taken to address their inquiries or issues. Maintaining a comprehensive record for reference and future follow-ups. EDUCATION Emiliano Lizares National High School Humanities and Social Sciences Senior High,- Bacolod City, Philippines SKILLS ● ● ● ● ● Communication: Strong verbal and written communication skills demonstrated in interactions with customers, colleagues, and clients, facilitating clear and concise information exchange. Attention to Detail: Meticulous attention to detail in data entry, listing coordination, and document preparation as a Real Estate Virtual Assistant, ensuring accuracy and precision in all tasks. Time Management: Efficiently managed multiple responsibilities as a virtual assistant and real estate support, effectively prioritizing tasks and meeting deadlines. Adaptability: Demonstrated ability to adapt to diverse work environments and learn new processes swiftly, ensuring seamless transitions between roles. Organizational Skills: Well-organized in managing databases, customer records, and administrative tasks, enhancing workflow efficiency.