Lemmy Odisi

LEMMY ODISI CUSTOMER SERVICE REPRESENTATIVE - ·- PROFESSIONAL SUMMARY Goal-driven Customer Service Representative with 4 years inbound and outbound experience, ensuring customer needs are met with precision. Skilled in upselling and cross-selling, generating additional revenue while enhancing customer value. Strong objection-handling skills, responding to concerns with persuasive and empathetic communication. Focused on delivering superior service and long-term customer engagement. SKILLS Sales Skills Persuasive speaking Objection handling Persuasive speech Critical thinking skills Communication skills Strong interpersonal skills Cross-selling and upselling Customer Engagement PROFESSIONAL EXPERIENCE Feb 2023 - Jan 2025 Telemarketer(Cold Caller) Wolfenburg Roofing Canada Cold-called homeowners to promote the company's roofing services and offer free estimates. Qualified leads by determining whether the potential customer required roof repairs or a new installation. Built rapport with potential clients, establishing a positive first impression of the company. Presented roofing packages and explained the benefits of different materials and warranties. Tracked conversion rates, analyzing how many cold calls turned into scheduled appointments. Apr 2020 - Nov 2022 Account Executive officer Kuda Microfinance Bank Handled customer inquiries regarding account management, transactions, and financial products, ensuring clear and accurate communication. Assisted clients in troubleshooting issues related to online banking platforms, mobile apps, and payment gateways. Provided guidance on account security measures, helping customers with password resets, two-factor authentication, and fraud prevention tips. Processed financial transactions on behalf of customers, ensuring accuracy and compliance with company policies and regulations. Educated customers on various financial products and services, such as loans, credit, and investment options, based on their needs. Resolved billing and payment discrepancies, working closely with internal departments to ensure accurate and timely solutions. EDUCATION & CERTIFICATIONS ADDITIONAL SKILLS Nassarawa State University Proficient in Microsoft office suit, google sheets, google slides, google form. also proficient in HubSpot, sales force, slack and skype communications tools. Bsc. Business Administration 2026