Lemayian Korash

LEMAYIAN JOAB KORASH NATIONALITY: KENYAN P.O BOX 102811 – 00100 TEL: - / - EMAIL:- Summary To maintain customer satisfaction and improve customer experience through my proven problem-solving skills, customer experience, and product knowledge. To work as a customer support agent and offer the best online service experience to customers looking for placing orders, filing complaints, replacing products, refunds, installation, and other issues. Academic Background 2014 – 2016: Pan-African University – Higher Diploma in Marketing 2013: Graffins College – International Computer Driving License (ICDL) 2009 – 2012: Agha khan High School – IGCSE Work experience Barzi Media Limited – Customer Care Executive / Marketing Manager (January 2021 – June 2023) Responsibilities and Duties Respond to customers on chat on products and services offered Maintain client relationship for business and help the sales team in achieving target Perform functions such as data entry, data management and data retrieval Use decision-making skills in responding for clients Suggest, promote and guide clients on filing complaints, refunds, and replacements Make use of the system in searching for products and answers Converse with clients in a polite and professional manner Use discretion in providing information to clients Comboni Education Department – Online Administrator (June 2017 – June 2021) Responsibilities Maintain friendly, productive, and constructive online forums Promote learning and growth of users Keep discussion focused and on-topics Mohammud Ali – Supervisor, Barzi Media Limited Tel: - Patrick Kamau – Manager Comboni Education Department Tel: -