Lema George Abiodun

Lema George Abiodun Location: Lagos, Nigeria | Open to Global Remote Roles LinkedIn: linkedin.com/in/lemaabiodun PROFESSIONAL SUMMARY Results-driven Compliance & Quality Professional with 14+ years of experience in ISO 9001 environments, risk management, audit coordination, customer issue resolution, and performance improvement. Proven ability to strengthen compliance systems, reduce defects by 30%+, resolve customer complaints with root cause analysis, and support revenue growth through process optimization and client engagement. Experienced in remote collaboration, cross-functional communication, documentation control, and data-driven decision making. Seeking remote roles in Compliance, ISO, Quality Assurance, Customer Support, Customer Success, and Sales Operations. CORE COMPETENCIES ISO 9001:2015 Quality Management Systems Compliance Monitoring & Internal Controls Audit Management (Internal & External) Risk Assessment & Regulatory Compliance Customer Complaint Resolution & RCA CAPA Implementation & Process Improvement Customer Support Operations & SLA Management Sales Support & Client Relationship Management Lean Six Sigma & Continuous Improvement Data Analysis & Performance Reporting Documentation Control & Policy Development Cross-functional Remote Team Collaboration PROFESSIONAL EXPERIENCE SecuredID Ltd | Quality Assurance Manager / Senior QA Analyst | 2011 – Present Led compliance and quality management operations within an ISO 9001:2015 certified organization. Coordinated internal audits and supported external audits with zero major non-conformities. Managed customer complaints, conducted root cause analysis, and implemented CAPA to prevent recurrence. Reduced production defects by over 30% using Lean Six Sigma methodologies. Collaborated with operations, sales, and customer service teams to improve client satisfaction and retention. Developed SOPs, compliance documentation, and internal control frameworks. Monitored KPIs, service levels, and performance metrics to drive operational excellence. Supported sales teams with product quality insights, compliance documentation, and risk assessments during client onboarding. EDUCATION & CERTIFICATIONS B.Sc. Economics – Olabisi Onabanjo University (2008) Six Sigma Master Black Belt ISO 9001:2015 Lead Auditor Project Management Professional (PMP) ISO/IEC 27001 Information Security Associate QMS & Quality Management Certifications