Lekshmi Pillai

OBJECTIVE: Sales and Data Specialist PROFILE Dynamic, versatile professional with an extensive track record of 12 years, 6 years in Distribution, 7 years in service. Progressive experience within the Information technology and Communication networking industry. Demonstrated ability to sales and vendor support in combination with strong customer skills. Summary of Qualifications Have 10+ years of extensive experience in Sales support, Order fulfillment, inventory management, customer service Expert in addressing customer issues and providing resolutions Able to identify and drive improvement opportunities  Dedicated in finding information, excellent technical skills, enjoys research work  Trained Supply Chain professionals on Vendor tools, Process improvements Experience in assessing and clarifying customer needs to improve customer programs Experience in Data analysis, POS reporting Communicate with vendors and resellers on a day to day basis Create growth metrics, forecast expected sales based on current and predictable online market trends Help buyer to Increase or decrease stock levels depending upon merchant purchasing trends, analysis, stock rotation, help in clearing stock by selling to customers with profitable margins Manage vendor agreements, costs, vendor terms, quality, delivery terms to drive supplier performance. Develop and maintain vendor relationships both local and international vendors Outline Marketing programs to support a Marketing strategy such as item planning, selection, placement, execution for tabs and tab proofing. Recommend media outlet(s) to be used. Provide guidance to Catalogue Teams, vendor authorization, pricing, cost adjustments and supply chain teams Demonstrated loyalty to previous and present employers, a sense of ethical responsibility in transactions, a willingness to learn new skills and an ability to manage time and achieve objectives.  TECHNICAL SKILLS Proficiency in MS Office Suite: Word, Excel, MS Office, Visio, PowerPoint, and Outlook Order processing software like DOMS, POM, Rumba Impulse, CRM, Magellan Education Bachelors in Science, Kerala University, India in 1991  Masters in Science, Kerala University, India in 1993.  Post Graduate Diploma in Computer Applications, IHRDE, India in 1995  Data Entry, Skills for Change (Toronto)  PROFESSIONAL DEVELOPMENT Avaya Certifications 2016 Avaya Customer Experience Management Avaya Unified Communications Avaya Networking – APSS and APDS Avaya Small and Midmarket Communications Cloud University Silver certification Polycom Video Conferencing Related PROFESSIONAL Experience Market Development Specialist IngramMicro Canada, Distribution, Mississauga, ON 2017 – TBD Currently working on the Technical desk for Unified Communications and Networking. With a primary focus of building and maintaining relationships with existing customer sets, I am responsible for implementing, driving and advancing vendor, technology, or category strategies, programs, solutions, and trainings with customers and sales Associates. Responsible for enabling profitable sales, activations, and market share of the assigned product line. Proactively identifies opportunities (and is called on as opportunities are identified) and partners with an account-assigned sales associate to lead educational sessions with the customer and support closing deals. I maintain a detailed and advanced level understanding of their assigned vendor, technology or category segment and its associated key competitive products including life cycles, pricing programs, and technology advantages and may be required to manage transactions to support vendor and customer needs. My job is to serve as a liaison between Ingram Micro and the vendor or overlay division and leverages competitive information to the advantage of both the vendor and Ingram Micro. Generates leads and opportunities for self and sales team members to proactively address and record leads in appropriate pipeline management tools. Support Avaya, Polycom and Juniper Vendors and customers Attempted boot camp in Avaya and became subject matter expertise in service renewals Super user for CRM Sales support Specialist, IngramMicro Canada, Distribution, Mississauga, ON 2014 – 2017 Ingram Micro helps businesses fully realize the promise of technology. This company delivers the full spectrum of global technology and supply chain services to businesses around the world. Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud and mobility enable its business partners to operate efficiently and successfully in the markets they serve. Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future. Key Accomplishments: Won All Star award on excellence performance on 2016 Received Kudos from Quebec team and Mississauga team Worked with Vendor team in catalogue management, vendor code creation and pricing Send POS report to Avaya vendor weekly electronic file transfer Check with resellers for forecast, reserve inventory Worked with Vendor techs and solve processing via tools, managing bids and pricing Created process documentation for order processing, trained sales and supply chain team in Avaya tools using power point presentations as part of the Marketing program. Bid endorsements and help customers with deal registrations by working with vendor bid desk Created quotes, renewal contract quotes, sold to numbers for Avaya customers Helped customers to get authorised for vendors by helping them to get onboard Helped AP teams, customer service team and invoicing team with billing issues, RMA’s and replenishments Inform customers regarding the whiteboard report and help them to reach the goal to receive incentives Trained supply chain team with recent updates on Vendor tools thereby helping them to improvise supply chain processing. Account Service Cordinator, IngramMicro Canada, Distribution, Mississauga, ON 2011 – 2014 Supported Bell Canada and SP provides for two and half years, met quota several times as a team. Created and send daily reports of open and shipped orders with waybills using excel Macro to Bell customer Order fulfillment support Senior Order Management Associate, Dell Canada, Toronto, ON 2006 – 2011 Dell Inc. is a multinational computer technology company. Worked in Global Business Operations in order processing/quick ship/projects.  Duties performed include order processing, quick ships, maintain inventory by monitoring stock levels, replenish stock, expedite orders, communication with internal customers (sales) and external customers, create inventory reports, prepare and maintain stock reports and fulfillment reports, send expedites to logistics, check lead times, follow up and pushes orders from manufacturing, handle escalations.  Order entry and management responsibilities: Creation of quotes from e-quotes using premier tool, working on SKU’s, checking for daily web promos, margins, credit card orders. Monitored the flow of both online orders and faxed orders for the assigned workgroup queue and processed it. Researched on customer escalations and provide solutions to fix issues, send order confirmation and ETA to customers, order entry, order release, order cancellations, order audits, handling drop ships, follow up on orders, order expedites, communication between internal and external customers. Performed specialty processing like try and buy, pushing orders to Invoices manually, cancellation of orders, updating orders, give access to dell members in various tools, helped and trained new OP agents during transition of OP accounts to Panama, participated in data validation and testing for gears project which is a tool developed for invoicing.  Cross trained in Returns and S&P and catalogue management for business purposes. Performed and received corporate training on Outlook Time management. Have advanced knowledge in Excel currently enrolled in yellow and green belt BPI trainings.  Major accounts handled/ handling are TELUS, KODAK, TDSB, Honda, Government of Ontario and Quebec and several other accounts.  Achieved targets required by the management in improving business. Key Accomplishments: Won two bronze awards and several silver awards.  Met deadline for Kodak, managed 24-hour SLA for Kodak did correct inventory judgment, and effectively communicated stock levels. Handled quick ships and replenishments. No escalations from customer.  Reduced frequency of TELUS conference calls from weekly to monthly, Issues declined tremendously with TELUS accounts now. No escalations from customer  Attended critical customer issues and resolved on time.  Projects worked: Order Processing Optimization Program and purchase order analysis projects.  Worked with the catalogue management team to update B2B for Kodak account  Worked on PO Analysis project  ADDITONAL WORK Experience Finance clerk, TD Waterhouse Distribution Centre, Toronto, ON- Worked with confirmations of investment transactions, investment statements, sorted statements and confirmations, quality checked and mailed statements, re-org production distribution, prepared reports, welcome packages, E-packages, prepared and send mails, ordered required materials, photocopied and collated documents, faxed documents, printed labels, etc.  Customer Service, Telemarketing, Miratel Solutions, Toronto, ON 2005 – 2005 Worked in telemarketing, made an average of 40 calls per hour and saved $8,100 dollars for the company. •Handled In bound and Out bound calls and handled 60 to 70 telephone calls in an hour •Market and sell lottery products to customers for Miratel Solutions Quality Inspection, Phantom Industries, Toronto 2003 – 2004 Inspected and tested the quality of clothing products produced at Phantom Industries and logged defects into their AS400 system. Monitored stocks incoming and outgoing, old stocks in warehouse and reported to the supervisor. Printed labels, UPCs in AS400 system. VOLUNTEER WORK •Volunteered in United Way at Ingram •Volunteered at Toronto Public Library for the Homework club program. •Volunteered at the Davenport/Perth Community Center for the Adult literacy program. •Volunteered in toddler show for Sick Kids Foundation. •Volunteered in Scott mission.