Leizl Reyes

LEIZL M. REYES Profile E-commerce Operations for 4 years -- San Mateo, San Pascual, Batangas Order processing, tracking, returns, and refunds Supporting customers throughout the online shopping process Coordinating with teams to resolve order and delivery issues Social Media Content Moderation for 3 years Reviewing and moderating user content to ensure policy compliance Maintaining a safe and positive online environment Education Business Information Management Asian Institute of Computer Studies 2014 - 2016 Expertise Tools Shopify Amazon Seller Central Gogias Zendesk Meta SRT Meta Workplace Canva Slack Webex MS Office Google Workspace Customer Care Relations for 2 year Handling customer inquiries via chat, email, and calls Resolving issues efficiently and professionally Building positive customer relationships Work Experience TaskUs Batangas - ATL E-commerce (15 tickets per hour) Online ticket Mapping & posting Email management Payment Specialist July 2020 Account Recovery Specialist Track and Trace January 2025 Social Media Content Moderator (800 post per day) Content Review & Moderation Policy Enforcement Reporting & Documentation through escalation References Christian Mhark Maranan Customer Service Advocate - Bayanan San Pascual, Batangas Team Collaboration April 2018 - Michelle Chavez Virtual Assistant / eCommerce - Bayanan San Pascual, Batangas Concentrix Brigdetown Client Relations Expert (80 calls per day) International Travel Consultant May Handles Inbound Calls 2020 Data Entry