Leizl Apelo

Leizl Apelo Data Services Manager PERSONAL SUMMARY AREAS OF EXPERTISE Customer satisfaction Performance management Training & development Resource planning and recruitment A self-motivated individual who loves to learn and share knowledge. Comfortable working with people in all levels. Has excellent communication skills and creative in developing business processes. Able to manage performance and motivate staff on an individual and team level. Resilient and able to adapt to any changes. Now looking for a new and challenging position, that – 1) will make best use of my skills and experience; 2) will further my personal and professional development; and 3) will allow for exercising creativity and guided independence in the job. Market Research Business Communication ACADEMIC QUALIFICATIONS Certificate in Professional Education Cebu State College of Science and Technology PERSONAL ATTRIBUTES Self-motivated Bachelor of Science in Biology University of the Philippines in Cebu June to Oct 2007 June 2001 to April 2005 Integrity Decisiveness Quality Efficiency Resourcefulness Hands-on Communication (Email, Faceto-Face) EMPLOYMENT HISTORY QBE Group Shared Service Center – Cebu City ENTERPRISE REPORTING SUPERVISOR Nov 2016 – present Provide high quality reliable data and management decision-making to offer stakeholders with timely and accurate updates, statistical analysis and management reporting. Responsible for developing Performance Reporting solutions for the global divisions. Critical Thinking and Foresight Flexibility PERSONAL DETAILS Leizl Apelo Unit 1 Riverside Apts., Kasambagan, Cebu City (63) - Duties and Responsibilities:  Develop, implement and maintain strategy for centralized reporting system and enhancement of Performance Reporting Processes  Identify most suitable methodology for performance reporting within division  Prepare and recommend long term performance reporting objectives  Ensure compliance and ongoing tracking and management of Service Level Agreements (SLAs) within the division  Develop best practice reporting policies, procedures and standards for all level reporting  Develop and implement an internal audit process which regularly monitors the accuracy of Performance Reporting  Provide stakeholders within the division managed access to comprehensive, reliable, relevant and up-to-date information and report facilities --leizl.rances DOB: 10/19/1984 Nationality: Filipino  Constantly monitor and report on progress problems and solutions of the Performance Reporting projects to stakeholders  Manage visits from internal/external auditors being point of contact for Auditors  Develop and ensure customized overall analytical reporting, and quality of data and integrity across division  Develop and embed quality standards and service level agreements for the Performance Reporting team  Manage Performance Reporting initiatives within budget and timeframes Data visualization  Develop PMPs and PDPs for the team Reporting  Manage team headcount  Coach and develop direct reports in the team DATA ANALYSIS SKILLS Data Processing Data Cleaning Descriptive statistics Anomaly check Data entry PROFICIENCIES MS Excel 9/10 MS Word 9/10 MS Powerpoint 7/10 SSI Philippines – Lapulapu City DATA SERVICES MANAGER Apr 2008 – Nov 2016 Driving operational improvements, maximizing the value of the asset base while ensuring a tight control on operational processes. Responsible for monitoring and constantly improving standards of performance and quality within the operation. MS Outlook 8/10 MS Visio 8/10 SQL 6/10 Duties and Responsibilities:  Manage 10 teams of approximately 80+ employees in a moderate to busy and demanding environment  Establish, train and implement department policies, goals, objectives and procedures  Mentor employees by providing clear expectations to maximize their potentials; provide feedback and coaching  Consult with stakeholders to resolve business issues using a broad spectrum of data science tools, packages and visualization techniques  Ability to manage multiple projects efficiently and able to meet deadlines  Create, manage and analyze performance data and other information  Identify individuals fit for hiring; train employees within and across teams  Encourage, identify and develop best practices for processes and tools  Learn about industry-specific data processing applications and analytics programs to come up with the efficient processes  Periodically update processes and tools to fit industry standard and make product globally-competitive  Work closely with HR, Recruitment, IT, Programming and Project Management departments to ensure a healthy, comfortable and competitive environment for all employees SPSS 5/10 Uncle Professional 5/10 Dropbox 7/10 Knowledge and Skills:  Knowledge of the big data ecosystem to build efficient and scalable analytical solutions  Keen ability to visualize data through graphing/ charting/ information display skills  Ability to apply concepts related to Probability and Statistics (descriptive and inferential) in survey data and other related areas of application  Able to use MS Excel, SQL, SPSS, Uncle Professional, Quantum in processing or presenting data SSI Philippines – Lapulapu City DATA PROCESSOR Apr 2006 – Apr 2008 Duties and Responsibilities:     Mentor newly-hired data processors on specific tasks and projects Ensure data quality by checking data through SQL and analyzing results Process data deliverables in a manner that exceeds client expectations Recommend or suggest to programmer ways to make surveys more efficient SSI Philippines – Lapulapu City MARKET RESEARCHER May 2005 – Apr 2006 Duties and Responsibilities:    Conduct outbound CATI interviews to respondents to gather information regarding a particular topic Strictly follow interviewing script to prevent biases Adhere to proper standards in handling calls to maintain the integrity of the data gathered KEY SKILLS AND COMPETENCIES             Able to thrive in a challenging environment Resilient and able to adapt to changes Ability to build, lead and motivate successful teams Resource planning and hiring Able to manage and develop a diverse group of highly-skilled resources Understand legal, regulatory, information security and compliance requirements essential in managing workplace Can make dynamic reports and tools to monitor performance on team and individual levels Can effectively communicate with internal and external customers Able to use effective coaching and feedback techniques to promote employee development Strong knowledge in and can effectively use Microsoft Office tools Able to assess and evaluate resource competencies and performance effectively Able to use data effectively and use trends in decision making PROFESSIONAL LICENSES AND CERTIICATIONS Licensure Exam for Teachers, August 26, 2007 Professional Career Service Eligibility Examination, April 25, 2004 REFERENCES Available upon request.