Leizel Duhaylungsod

I'm a dedicated Customer Support Specialist with over 5 years of experience delivering exceptional support across diverse industries. I specialize in resolving customer issues, building strong relationships, and ensuring a seamless and positive customer experience. My proactive approach and eagerness to learn enable me to continually enhance support processes and contribute to business success.

WORK EXPERIENCE

Customer Support Virtual Assistant PANGEA (Remote, Part-time) April 2023 - Present

• Handled customer inquiries and resolved issues through Gorgias tickets, Instagram, and Facebook, including support for Kickstarter and Indiegogo campaigns.
• Managed Shopify orders, processing cancellations, refunds, and stock updates.
• Maintained clear communication with the team via Slack and WhatsApp.

Customer Support Specialist/Seasonal Recruiter INFLUX INC (Remote) April 2019 – January 2025

• Responded promptly to customer inquiries across multiple channels.
• Resolved complaints effectively, ensuring customer satisfaction.
• Processed orders, forms, applications, and customer requests efficiently.
• Utilized tools such as Zendesk, Crisp, Intercom, Salesforce, and Shopify.
• Reviewed candidate applications, administered tests, and conducted initial interviews.
• Managed recruitment data using Google Apps, Calendly, ClickUp, Basecamp, and Trello.

Customer Support Virtual Assistant RootedInBlk (Remote) December 2020 – May 2021

• Managed customer order inquiries using Zendesk for prompt and accurate resolutions.
• Coordinated order management, cancellations, and discounts through Shopify.
• Collaborated on tasks and updates via Trello.

Lead Generation and Data Importer CMT Equipment Ltd (Remote) June 2019 – March 2020

• Processed and managed data in Salesforce.
• Conducted web research to support lead generation and business opportunities.

Doordash Order Placer / Call Support CNM Solutions (Office-based) March 2018 - August 2018

• Placed customer orders and resolved account-related inquiries over the phone.

Social Media Manager Assistant OnlineJobs.PH (Remote) December 2017 – March 2018

• Managed social media content for Real Estate Digital Marketing in South Carolina, USA.
• Created content using Canva and Animoto, and scheduled posts using Buffer.

Outbound Sales Assistant KC Outsourcing Corporation (Office-based) November 2017 – January 2018

• Conducted outbound calls to prospective clients, promoting company products and services.

Senior Research Analyst Advisen Ltd. (Office-based) June 2009 – August 2016

• Ensured data quality and conducted research to support insurance products and market projects.
• Utilized Salesforce and proprietary tools for effective data management.

KEY SKILLS & COMPETENCIES

• Customer Support & Problem Solving: Expertise in managing inquiries, resolving issues, and driving customer satisfaction.
• Virtual Assistance & Administrative Support: Skilled in data entry, management, and process improvement.
• Research & Lead Generation: Proficient in market research and lead generation.
• Recruitment & Onboarding: Experience in sourcing, interviewing, and building effective teams.
• Software Proficiency: Familiar with CRM systems, project management, and communication tools.
• Team Collaboration & Communication: Strong interpersonal and teamwork skills.
• Adaptability & Time Management: Flexible and well-organized, capable of managing tasks in dynamic environments.

EDUCATION

• General Virtual Assistance Training Department of Information and Communication Technology
• Continuous professional development through online courses and training programs.

I'm enthusiastic about discussing how my skills and experience align with your business needs. Feel free to connect with me!