Leizel Donggon

LEIZEL MARCO DONGGON SKILLS AND CAPABILTIES  Optimistic and can able to work under pressure  Passionate and determined to get the job well done with time management EDUCATIONAL BACKGROUND    Queensland Academy Technology Diploma of Leadership and Management major in Social Media and Digital Marketing Stream, Currently Enrolled Queensford College Diploma of Social Media Marketing, January 2019 - January 2020 Mindanao State University – Buug Campus Degree of Bachelor in Information Technology, June 2008 – April 2012 PROFESSIONAL EXPERIENCES  Alorica Philippines Date: October 2017 – December 2018 Position: Inbound-Outbound | Chat | Email Support (Escalation Department) Responsibilities:  Dealing with US-based clients  Handled all concerns for technical, invoices and any inquiries about the service.  Processed disputes and refunds to the customers via paypal and other payment methods.  Escalated issues of the customers will be addressed through outbound calls.  VXI Global Holdings Date: September 2016 – July 2017 Position: Technical | Customer Service Representative Responsibilitiess  AT&T and DirecTV subscribers in USA.  Handled majority concerns for technical difficulties with computer, internet connection, mobile application, telephone and TV network connection.  Handled other related concerns for the service including invoices, billings, and other inquiries about the subscription.  McArthur General Cleaning Services Date: June 2015– June 2016 Position: Front Desk l Customer Service Representative Responsibilities:  United Arab Emirates (Dubai)  Catered all customers’ concerns and request about the cleaning service.  Responsible for payroll, reports and any relevant documents for operation.  Shared possible idea in planning strategic game in improving our service.  Teleperformance Philippines Date: March 2014 – Mach 2015 Position: Customer Service and Sales Consultant Responsibilities:  Hotels.com (US-based customers)  Inbound and Outbound calls for helping customers in getting hotel accommodation worldwide.  Provided further details to customers' concerns, feedback and requests of their stay in their selected hotels.  WTD Premium Consulting Company Date: June 2012 – April 2014 Position: Telemarketing | Sales Agent Responsibilities  Europe-based clients  Outbound call to provide business portfolio to business owners and investors throughout European Market.